Position : Senior Insurance Broker Assistant
Reporting to the Financial Planner
Location : Fourways
Salary : R15 000 - R20 000 per month depending on experience and qualifications + incentives for activities + Commission
We offer group life insurance and Medical Hospital Cover & Uniforms
The salary is negotiable and dependent on experience
Work from home Virtual office
It is preferable that the candidates have at least two years industry related experience and a sound knowledge of Insurance.
Experience on the X Plan insurance package would be highly beneficial). (Word, Excel, Outlook is a must).
Senior Broker Assistant Duties & Responsibilities
Capturing and taking minutes of meetings from Financial Advisors interaction with clients;
Capturing ,processing and following up on applications ( also checking that applications are completed correctly) , servicing and any other requirements;
Ensuring that compliance documentation and Financial Needs Analysis (FNA)accompany all new business and / or client servicing;
Checking that the Record of Advice (ROA) and FNA mirror one another and further that the Compliance is completed correctly;
Ensuring that all Compliance documentation is loaded on X-plan for the Internal Compliance Officer as well that all FNAs are attached to Xplan on a daily basis;
Keeping records and ensuring documentation is completed as required by the FAIS Act, FICA Act and relevant legislation;
Obtaining Client Authorities for preparing portfolios via Astute, Fact Finding , checking them as well as uploading quotations prior to Financial Advisor / s meeting with the client;
Ensuring that ALL portfolios are prepared one week prior to the Advisor / s meeting with the clients;
Checking the diaries and appointments for quality control prior to Advisor / s meeting with the client;
In house servicing Upgrades and downgrades Ensuring that new business is processed timeously and that any outstanding quotations are followed up on Pipe and new business must be followed up daily;
Dealing with queries, difficult clients and complex queries that may be received by the Advisor / s and the Financial Planning Practice;
Interact with Clients Diligently and Fairly;
Striving to assist your broker / s in achieving and exceeding sales targets;
Contacting clients for beneficiary changes / Wills / arrear premiums / replacements / broker changes / lapses / cancellations and ensuring that we try to save this business;
Liaise with broker consultants and Insurance Companies;
Sending out communication and liaising with clients to keep them updated;
Following up on leads and campaigns;
Check the database for possible new business and ensure that details on system are up to date and correct;
Contacting clients for counter-offer letters and declines;
General administration and In- House servicing / new business;
and Must attend all training sessions and further the employee is required to complete and pass the FICA assessment.
Assisting clients in going from blue to gold on Vitality.
Checking all user groups are linked Directors, Shareholders, Trusts, Trustees, Employer / Employees etc Changes to Buy & Sells & ensuring they are updated annually