Practitioner Liaison - Homechoice
HomeChoice Holdings Limited
Southern Suburbs (Cape) ZA
11d ago

Key Performance Areas

Meet department objectives by achieving performance metrics (targets) set

  • Focus on achieving all Outsource & Debt Recovery goals, targets & objectives set by the department : Operational Cash OutcomesActivation ratesRoll ratesTransfers to legal ratesConversion rates
  • Day to day processes
  • Meet operational and quality efficiencies

  • Liaising with Practitioners (also commonly referred to as external debt collection agents with regard to handover files, pay-
  • overs and customer queries

  • Manage, drive and influence Practitioners
  • Support department management through effective communication on performance related outcomes with Practitioners
  • Collate and present information to support panel accreditation and termination outcomes
  • Dedicated entry-point to facilitate and communicate Practitioner performance targets
  • Translate Practitioner performance outcomes into good tactical insights
  • Provide a comprehensive support function to the Outsource and Debt Recovery Department

  • Capture all required data in order to ensure all systems are up to date and accurate
  • Processing of all administration orders and payment schedules
  • Ensure all documents are completed, signed and approved within the required timeframes
  • Reconciliation and balancing of external debt collection control
  • Processing of all direct payments and reconciliation of invoices
  • Liaise with stakeholders

  • Continuously build and maintain relationships with internal and external stakeholders by acting as a brand ambassador for the Group
  • Always ensure that clear and professional communication takes place between all relevant stakeholders
  • Continuously work towards improving experience and service delivery
  • Reporting

  • Monitor and report on agreed Practitioner reporting standards as per SLA
  • Provide accurate reports in line with the departments requirements
  • Requirements

    Qualifications & Accreditations

    Grade 12 / Matric or Equivalent

    Experience & Skills

  • Minimum of 1 year experience in EDC management
  • Knowledge and understanding of the Debt Collectors Act and the NCA
  • Effective communication skills (verbal and written)
  • Proven track record in problem solving whilst constructively managing conflict and disputes
  • Excellent telephone etiquette
  • Proven track record in report writing and presentations
  • Must be computer literate (Email, Internet, Word, Excel and PowerPoint)
  • Clear credit and criminal record
  • Attributes & Behaviours

  • Performance-driven and results -orientated with a relentless drive to succeed
  • A strong can-do attitude and an energetic positive approach
  • Attention to detail with a thorough approach to work
  • Excellent listening and interpersonal communication (communicate across all levels)
  • Team player but able to work independently
  • Innovative and resilient to change
  • Good planning and organisational ability
  • Work Level Skilled Type Permanent Salary Market Related EE Position No

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