Merchant Administration and Fraud Prevention Manager
City Of Johannesburg Metro, Gauteng, ZA
3d ago
source : JobVine

Who is Kazang?We are a leader in prepaid value-added services (VAS) in southern Africa and been in the business for more than 15 years going strong.

We have helped shop owners, traders, and other entrepreneurs to increase sales and profits, and grow their businesses.

All by simply giving shoppers access to prepaid products and services that are needed and used every day.With a footprint in South Africa, Namibia, Botswana, and Zambia we are constantly expanding our products and service to provide our customers the best offering possible.

We are part of the Connect Group of companies which provides solutions for businesses to grow and boost their profits.Our employees are agile and dedicated to helping us grow.

We value having good people on our team and who are committed to our core values.Sounds like a place you would like to work for.

Dont delay Apply now and join our team of Connectors!This job is for you if.You consider yourself assertiveTake initiativeHave excellent organizational skillsValue Service and Diversity and AdaptableHere's what a typical day-to-day will look like for you.

Management of Card Fraud detection and preventionOverseeing end to end fraud management processes and procedures : Monitor daily high-risk Merchants.

Review and monitor daily identified suspicious transaction list.Vets suspicious merchant transactions.Monitor New merchants transactions for first 3 months.

Monitor daily settlement and high-risk merchants transactions and approve for settlement.Engagement with Banking partners on Card Connect risky merchants.

Engagement with merchant to understand reasons for processing of transactions and provide fraud prevention training.Termination of merchant agreements with fraudulent merchants, updating of systems and collection of devices.

Merchant on-boardingManage merchant on-boarding process.Approval of merchant applications.Submit merchant documentation to Banking partner for all approved merchants monthly.

Ensure merchant details are captured accurately on all systems.Measurement of SLA when for processing of applications.Ensure daily stats on applications prepared accurately and timeously.

Monthly Manco and EXCO reporting.Client ServicesOverseeing ticket management in Client Services.Ensure tickets actioned within SLA.

Ensure escalations investigated and addressed.Ensure daily stats on applications prepared accurately and timeously.AdministrativePreparation of data for Aggregator merchant statement generation.

Cancellations.Merchant rates management.Annual price increases and updates on systems.Change bank details, entities, terminals ensure all completed etc.

Assist on recon / settlement / change mail on system.Ensure paperwork in place signed by director who signed initial resolution.

Liaising with departments and third parties for management of various system reports.Overseeing testing and implementation of any system development impacting Merchant ServicesTo get the job you will need to haveBCom (Management / Commercial).

Short Courses in Report Writing and ContractualAdvanced Excel Skills.if you don't have 3-5 years Card Acquiring - Merchant service experience, this job isn't for you.

Experience in systems and processes & people management.Experience using Customer Relations Management system (CRM / CRE) advantageousSystem testing and implementation advantageous.

Technical Competencies we'll look for areCard Fraud management.Understanding of agreements and contractsUnderstanding of payments servicesReconcile merchant settlementBasic financial principlesData AnalyticsBusiness AcumenWriting skillsNegotiating skillsFICA knowledge - banking environmentWhat are you waiting for?

Apply now!If you are super excited at the thought of working with us, include a 2 3-page CV with a cover letter and tell us why you want to join us.

Should you not hear from us within 14 days, consider your application unsuccessful.

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