IntroductionDis-Chem Pharmacies' branch in Somerset Mall - Western Cape Region, has an opportunity available for a Customer Service Consultant.
Interact with Dis-Chems customers, deal with, and help resolve, any customer complaints and concerns as well as assist with product inquiries.
Retail hours apply.DescriptionJob Description : Ensure accurate data capturing and completion of documentation is doneCheck card balances, card reports and / or statements for customersManage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional itemsEnsure Accurate Process of Transaction -
TRMS - capturing and reportingManage stock control and shrinkageCheckpoint reversals on statementsCheck the manual point's allocation of card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basisEnsure effective internal communication within customer service / benefit programmeEscalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants dailyManage and report complaints and compliments through the customer service diaryEnsure effective external communication customer feedbackRespond to written or e-
mail queries on various platformsEnsure Store Manager and relevant employees are kept informed of all elements regarding the benefit programmeAdhere to excellent telephone etiquette at all times according to Dis-
Chem's SOPsAccurate and capturing of customersCoordinate and manage in-store events and promotionsCreate a central point offor all general queries, compliments and complaintsAssist customers with any queries, and refer customers to the appropriate departments where applicableEnsure visibility of the Benefit Programme signage and / or current promotional signage regarding the Benefit Programme displayed at the customer service help desk or till pointsBe visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department Competencies : Essential : Administration of customer relationsStrong command of the English and Afrikaans languagesExceptional communication and active listening skillsProblem-
or valid work permitClear credit and criminal records Remuneration and benefits : Market-related salaryMedical aidProvident fundStaff account ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED.
IF YOU HAVEN T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE deadline CONSIDER YOUR APPLICATION AS UNSUCCESSFUL. Dis-Chem Pharmacies is an equal opportunity employer.
Dis-Chem's approved Employment Equity Plan and targets will be considered as part of the process aligned to Dis-Chem's Employment Equity & Transformation Strategy.
Dis-Chem actively supports the of People with Disabilities. PLEASE ENSURE THAT YOU COMPLETE THE QUESTIONNAIRE THAT COMES UP IN A NEW WINDOW WHEN YOU CLICK APPLY.
IF YOU ARE USING A SMART DEVICE, THE QUESTIONNAIRE NOT POP UP, AND YOUR APPLICATION WILL NOT BE COMPLETEProfileEssential : Grade / Matric with at least 60% in English, Afrikaans and Maths LiteracyAt least 1-
year experience in administration or public relationsStrong communication and customer interaction skillsComputer literate -
MS OfficeWilling and able to work retail hours Advantageous : Administration / Customer Service / Public Relations qualificationThird additional languageKnowledge of the POPI and Consumer Protection ActSAP experience