WHO WE ARE : DigiCert is the worlds premier provider of high-assurance digital certificates and we secure : 97 of the top banks89% of Fortune companies81% of all e-commerce traffic Join us in finding better ways to help people believe in their digital interactions, and transform yourself and the connected world we live in.
POSITION SUMMARY : We are in the market for Customer Support Analyst with native, bi-lingual or business proficiency in Spanish.
As Customer Support Analyst (Spanish Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
WHAT YOU WILL DO : Review incoming application forms, validate and submit to DigiCert's technical departmentEngage with external customers and internal stakeholders via phone, live chat, video calls and emailResearch customer organizations and verify contact details onlineIdentify, document and alert managers of customer-call trendsExecute DigiCert's validation process according to our internal documentationAnalyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problemsCoordinate the implementation or scheduling of validation testing with affected departments and team membersLearn product features and gather customer requirements to confer with managementDetermine validation objectives and standards with internal managersCreate, populate, or maintain databases for tracking validation activities, test results, or validated systemsProcess incoming and outgoing mail WHAT YOU HAVE : Native, bi-lingual or business proficiency in native, bi-lingual or business proficiency in Spanish (essential)1+ year's experience in a customer service or similar role (advantageous)Tertiary qualification (advantageous)Proven track-record in evaluating and mitigating riskDetail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independentlyExcellent written and verbal communication skillsTool experience : Microsoft Office and other software applications WHAT's IN IT FOR YOU : Provident FundMedical Aid + Gap CoverEmployee Assistance ProgramGym ReimbursementLife InsuranceDisability InsuranceSabbatical DigiCert is an Equal Opportunity employer and is committed to diversity in its workforce.
In compliance with applicable federal and state laws, DigiCert prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity / expression, veterans status, status as a qualified person with a disability, or genetic information.
Individuals from historically underrepresented groups, such as minorities, women, qualified person with disabilities, and protected veterans are strongly encouraged to apply.