Reservationist
Cedar
Durban, KwaZulu-Natal, ZA
6d ago
source : Latest Jobs
  • Managing all reservations both via email and online reservation platforms
  • Keeping online reservations platforms up to date
  • Managing group reservations and itineraries
  • Communicating directly with the lodges on all reservation details
  • Maintaining the income schedule for the selective properties
  • To be fully familiar with the short and long term availability of the lodges
  • To be available out of office hours to handle emergencies or lodge logistics
  • To ensure that all telephone enquiries are handled politely and professionally and that telephone etiquette and voice tone are appropriate
  • Ensuring all written reservation enquiries are professionally responded to within 24 hours
  • Process reservations and prepare proforma invoices and confirmation of payments.
  • Ensure all deposits / payments are requested timeously.
  • Ensure all details for the following two weeks arrivals are up to date, i.e. ETA, special dietary requirements, contact numbers
  • Process cancellations
  • Assist and work closely with Marketing Manager with any information / reports she may need
  • Assist and work closely with Lodge Manageress with any information / reports she may need from the Reservationist.
  • To generate and compile reports and information for managers or directors from the database / system as instructed
  • Negotiating with guests to achieve revenue potential while keeping guests happy.
  • Be aware of and maintain relationships with regular guests and tour operators to encourage repeat business.
  • Ensuring that the database is maintained with accurate records for clients, agencies and companies
  • Ensuring that tour operator spreadsheet is maintained with accurate STO rates for tour operators
  • Cross selling of other properties within the collective and actively pursuing new connections and leads
  • Create itineraries around the Collective Members and inspire guests to travel further and longer with the Group
  • Essential Skills

  • Excellent written and spoken English
  • Attention to detail
  • Excellent organization and time management
  • Basic IT proficiency (excel, word, various online booking platforms such as booking.com)
  • Good inter-personal skills
  • Well-presented and professional
  • Experience in reservations and hospitality
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