This is a talent pooling requisition to engage future operational leadership for brick and mortar and virtual customer service operations in South Africa.
The Customer Service Operations Manager is responsible for the overall direction, coordination, quality and productivity of contact center operations.
This position requires a candidate who has the ability to drive process improvements and keep pace with our growth while motivating others to meet the challenges of an extremely customer focused and metrics driven environment.
Overall Responsibilities Include :
People Management :
planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution.
Project Management :
This position requires a candidate who has the ability to stay focused and keep up with our continuous and fast-paced growth all while motivating others to meet the daily challenges of an extremely deadline-
driven environment. The ideal candidate will have a strong commitment to employee development (including an emphasis on selection and retention), as well as an exceptional level of dedication, motivation and intelligence.
Strong communication skills as well as a strong technical and analytical aptitude are required.
The ideal candidate actively seeks to understand Amazon.com core business values and initiatives, and translate those into everyday CS practices.
They will be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving with an unrelenting passion for excellent customer service.
Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Amazon is strongly committed to Diversity and Inclusion within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas.
In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates.
We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.’’