Greek Speaking Customer Sales & Services Representative
Black Pen Recruitment
Cape Town, WC, za
5h ago

Job Description

Our amazing client based in Cape Town specializes in handling inbound and outbound customer enquiries that include - telephone calls, faxes, emails and social media responses.

Our client is now looking for a Greek Speaking Customer Sales & Services Representative to join their team.

Job Type : Full Time Permanent ( Part-Time employment may be considered up to a minimum of 20 hours per week.)

Working Hours : (Mon-Fri) 07h00 - 18h00 at 40 hours per week. EU daylight savings will apply. *Flexibility to work shifts, no weekends currently however, this may be subject to change at the clients’ discretion

Requirements

Fluent in Greek (Native) Verbal & written skills essential

Excellent customer service skills essential

Experience in call centre or travel & tourism industry preferred

Excellent Computer literacy & technical skills

Knowledge & experience on MS Office products & able to work on Windows-based operating systems

Previous experience on travel reservations systems is beneficial

Own transport

No criminal record. You will be required to complete biometrics

Your Role as a CSSR includes :

Working for a prestigious airline brand on various workstreams

Providing assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages

Working on renowned airline reservations systems and handling outbound voice calls, written correspondence & other multimedia channels daily

Daily interactions with international passengers with queries and compliments

Required to meet specific key performance indicators and meet expected client service levels

Demanding and time-sensitive call centre environment

Experience the multicultural work environment with colleagues from all over the world

Fully paid product and systems training provided

Permanent residence permit / South African ID holders preferred however, VISA candidates will be considered (subject to the application of CSV applications submitted by the client)

We are looking forward to hearing from you soon!

Requirements

Fluent in Greek (Native) Verbal & written skills essential Excellent customer service skills essential Experience in call centre or travel & tourism industry preferred Excellent Computer literacy & technical skills Knowledge & experience on MS Office products & able to work on Windows-based operating systems Previous experience on travel reservations systems is beneficial Permanent residence permit or South African ID holders only Flexibility to work shifts when required.

No weekends currently however this may be subject to change Own transport No criminal record. You will be required to complete biometrics Your Role as a CSSR includes : Working for a prestigious airline brand on various work streams Providing assistance to passengers with pre & post flight departure travel-related queries in customer relations department in Greek & English languages Working on renowned airline reservations systems and handling outbound voice calls, written correspondence & other multimedia channels daily Daily interactions with international passengers with queries and compliments Required to meet specific key performance indicators and meet expected client service levels Demanding and time-sensitive call centre environment Experience the multicultural work environment with colleagues from all over the world Fully paid product and systems training provided Only SA and Permanent Residency citizens will be considered for this position.

We are looking forward to hearing from you soon!

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