Bank Collection Agent - Rand Mutual
Rand Mutual Holding (Pty) Ltd
Johannesburg, Gauteng, ZA
2d ago
source : HOW2APPLY.ORG

Job Description : Purpose Reporting to the Debtors Manager, the incumbent will be responsible to collect outstanding premiums while maintaining the existing customer database.

Qualifications and Experience required : Grade 12 Finance related Diploma 0 -2 years’ collections experience FAIS accredited- RE5 Must be immediately available Key Areas of Responsibility : Ensure that call, account and revenue targets are met Tracing of debtor members, clients Investigate and resolve queries relating to non-payment of invoices Collection of client data and information and verifying information Identify and escalate priority issues Informs clients by explaining procedures, answering questions, and providing relevant and correct information Maintain and improve quality results by adhering to standards and guidelines and recommending improved procedures Update job knowledge by studying new product descriptions and participating in educational opportunities Route calls to appropriate departments Follow up on customer calls where necessary Document all communication information according to standard operating procedures and guidelines Complete call logs Support various departments with different campaigns Knowledge, Skills and Competencies required : Ability to manage the full end-to-end collection process Ability to liaise effectively on all levels Excellent communication skills (written and verbal) Excellent negotiation skills Results / target orientated Knowledge of Microsoft Excel

Report this job

Thank you for reporting this job!

Your feedback will help us improve the quality of our services.

My Email
By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
Application form