Description Municipal Query Clerk Setsoto REVENUE CONSULTING (PTY) LTD requires the services of a MUNICIPAL QUERY CLERK Setsoto.
The primary objective of this position is to effectively log and resolve queries in terms of agreed client protocols and to assist the Supervisor with all administrative duties.
Main duties : Attend to incoming customer calls & walk-in customer queries. Attend to collections consultants query on a daily basis from instructions received.
Ensure all accounts attended to is captured on the progress report on a daily basis. Ensure walk-in customers sign AOD & completes updating of information.
Give all AOD’s & updated information forms to Supervisor on a daily basis. Contact and negotiate settlements and fixed arrangements with debtors.
Secure adequate payment arrangements to ensure that monthly monetary targets are met. Maintain a favorable client relationship through liaising between management, debtor and client.
Transfer accounts to applicable cycles as per collections protocol. Attend to all administrative duties. Requirements : Grade 12 With Accounting as subject.
Minimum of 1-2 Years Debt Collection Experience Experience with Municipalities a MUST. Productivity & Targets must be met on Monthly basis Registered debt collector / eligible to register as a debt collector.
Valid driver’s license. Skills : Computer Literacy. Negotiation Skills. Customer Relations. Telephonic Skills. Interested candidates can send their CV