An Opportunity for an Aftermarket Sales Representative for one of our clients in the Manufacturing industry to be based in the KZN branches.
Promotion and selling of Aftermarket services, Parts, Accessories, Rental offerings, Service Contract offerings, Tyres, Driver Training, Load Testing and inhouse engineering
Overall responsibility to achieve sales, growth and profitability targets in an assigned sales territory
Contact new and existing customers to discuss their needs, and to explain how these needs could be met (training etc)
Visiting new customers to ensure safe operation of forklifts according to set standards and legal requirements by promoting Driver Training and load testing
Inform and resolve customers' questions about products, prices, availability, product uses and credit terms
Quote prices, credit terms and other specifications
Emphasise product features based on analyses of customer’s needs and on technical knowledge of product capabilities
Prepare sales contracts for orders obtained and submit orders for processing
Assist with resolution of debtor’s disputes and assist with cash collections
Overall responsibility to meet growth / market share increase objectives; responsible to analyse, prepare and successfully implement strategy to target and convert new business accounts, cold calling on potential new accounts
Overall responsibility to ensure quality of customer interaction and service ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the clients business and unique needs and challenges (drive customer service excellence, ensure good communication with customers, develop and implement strategy to ensure proper / scheduled cover for assigned territory, developing partnerships with and tailor made solutions for clients, evaluation of own development needs and ensuring lack of knowledge / skills are addressed)
Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed
Sound financial management of deals in line with budget and company strategic objectives (ensure the quality of rental business activities is in line with company objectives;
ensure aftermarket order targets, invoicing targets and GP targets are met, ensure key administrative support functions are diligently executed, e.
g. delivery and collection of contracts; ensure discounts are approved / within limits; ensure site inspections are carried out; etc.)
Plan, prepare, submit and ensure achievement of short-term and long-term rental targets for assigned territory
Preparation and presentation of reports as and when required
Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously;
maintenance of customer records, etc.
Participative responsibility to grow department in line with company requirements
Participation in team / department meetings and development / training initiatives to ensure that the After-Sales Team functions as an efficient resource for the company
Overall responsibility to ensure quality of interaction with internal and / or external clients (maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance)
Ability to develop and implement operational innovation by providing innovative solution offerings to Customer challenges
Assist with Parts stock take exercises as and when required.
Time Management and planning skills
Grade 12 / Matric
Code EB / 8 driver’s licence
Experience and Training in similar Sales and Marketing orientated role
Relevant Technical skill within the Materials Handling Industry
Proven and relevant experience within similar After Sales role
Relevant Technical qualification within industry