To deliver an elevated level of service to all company clients. This includes direct clients, financial advisers and senior executives.
Successful candidates receive extensive and superior training for the first three months (as a salaried employee with full benefits).
The type of service staff provide ranges from tax, unit trusts, investments, annuities, pension funds, death claims, discussing current economy, global events that affect the world stock markets and so on.
Some queries may be mundane and routine e.g. clients wanting to switch investments, queries regarding instructions not processed.
You will also have investors / potential investors call in order to discuss the latest global factors that affect the outcome of financial markets.
Thus you must have a passion for the finance / economic industry, knowledge of economic trends or desire to learn. For example, you are required to keep up with the latest news and developments that affect global financial markets.
PLEASE NOTE : This role falls within a service centre environment (an exceptionally high level environment). You are the first point of contact when a client phones into the company and as such, you are the ''face of the company.
When clients call in, the staff member taking the call has no idea what the question or query will be. Thus, you need to understand and all the company products and the various funds that clients may invest in.
Please note : you are not allowed to give any financial advice - staff are not "Financial Planners or Brokers"! You may only offer information regarding the funds.
You will receive exposure and training in all aspects of the business, including Unit Trust, Fund of Funds, Life Funds, Regulation 28, Annuities (this is not covered by any university course), Performance Calculation and Attribution etc.
You will also be trained how to do presentations. This role prepares you for a career and growth in the Investment / Asset Management industry!
You have a degree (not a diploma). If you hold an undergraduate degree it will be advantageous if you are studying towards an honours or other post grad qualification.
Types of degrees : Honours or Masters (or studying towards a post grad qualification in Finance / BCom Law / Financial Management / BCom Management / Risk Management / Economics / Portfolio Management and Investment Analysis / Economic Sciences or degree etc. (excellent results)
Other degrees : LLB / Engineering / Geology / Psychology etc and wish to pursue a career in the Investment / Finance / Asset Management industries are welcome to apply.
However, you will need to motivate why you want to move into the investment industry.
If you are graduating at the end of 2019 and have excellent academic results you are welcome to apply.
An excellent Matric pass mark with pure Mathematics (minimum 65% pass)
Excellent verbal and written communication skills (Essential)
Knowledge and interest in finance and investment management
Skills / Competencies and experience :
Strong verbal and written communication skills (business English)
Client focused, friendly and empathetic manner - you must understand the importance of superior client service
Accuracy and attention to detail
High levels of professionalism
Ability to deal with complexity
Ability to prioritise and function positively under pressure
Team player - ability to function as part of a team
Ability to work independently
Ability to relate to others
Accept accountability and take responsibility for tasks done
Ability to deal with complexity
Ability to work in a fast paced environment
Ability to work in a healthy competitive environment
Long term focused
Creative and "out of the box" thinker
Values and ethics in line with company''s values and ethics
High energy levels
Ability to multi-task
Desire to continue further studies, self-development and growth
Specific responsibilities include :
To service investors, potential investors and financial advisers with transactions and queries for all products telephonically and via written correspondence through :
Discussion and explanation of all funds and products offered by company.
Assisting clients with process information and quotes.
Assisting clients with the tracking and follow up of transactions in progress.
Responding to queries regarding investment performance.
Clarifying and explaining company''s investment approach and philosophy
To ensure accurate record keeping through service related administrative tasks.
To provide assistance to the Service Support team and walk-in-centre team as and when required.
To assist with database updates and information maintenance.
To support a positive and responsive climate for client enquiry resolution.
To play a key role in the stewardship of positive client relationships and the retention of clients.
To build and establish relationships at all levels with internal departments to enhance organisational effectiveness and efficiency.
To actively participate in the organisation''s continuous improvement by identifying and proposing solutions to process and service related failures
Participate in ad hoc projects
What the company offers :
Growth - each staff member has a career development plan
Dynamic environment and workforce
Relocation costs :
Company covers your relocation costs for both temporary relocation and permanent relocation (as per set budget which is twice the monthly gross salary).
Successful candidates based in Johannesburg will be required to relocate to Cape Town for approximately 4 - 6 months to undergo training before relocating back to Johannesburg.
Candidates living in other areas can opt to work in either Cape Town or Johannesburg. However, relocating to Cape Town for training is essential.
Desired Skills :
Fresh graduate with possible student work experience
Desired Education Level :
Undergraduate degree (not a diploma) and desire to continue further studies good average pass mark
Honours degree - good average pass mark
CFA or desire to study towards a CFA qualification
Pure Mathematics for Matric minimum pass 65%
About The Employer :
Blue Chip Investment Company who "Invest in their staff".