Customer Service Advisor
Qunu Staffing
Centurion, Gauteng, ZA
14d ago
source : JobVine

Our client in the Financial Services Industry (Short-term insurance) is looking for People with Disabilities (PWD) who are ambitious, highly motivated and driven Customer Service enthusiasts.

JOB DESCRIPTION : Make a difference for customers : You will be providing exceptional service to new customers (or policy holders as theyre also known) based in the United Kingdom and looking to buy an insurance policy from us, helping to shape their policy to meet their insurance needs as well as dealing with queries from existing customers to ensure were meeting their expectations.

Meeting Customers fair and reasonable expectations, providing fair outcomes in all interactions Challenge peers and managers where processes or procedures do not meet expectation or that does not place customers interests at the heart of how we do business.

Share your knowledge with our customers and maintain effective customer service by developing a positive relationship, ensuing customer satisfaction and loyalty.

Takes Ownership and Responsibility : Delivers a can-do attitude to challenges and problems, taking responsibility for delivering solutionsKnows our Business and our Industry Ensure that you are meeting customers fair and reasonable expectations and provide fair outcomes.

Question and challenge peers and managers where processes and procedures do not meet these expectations and any activity that does not place customers interests at the heart of how we do business.

Ensure completion of all training as mandated by the company.

Ensure that you achieve and demonstrate levels of competence required to fulfil job requirementsDevelop themselves and achieve results : Ensure all work is carried out to a high level of accuracy in line with our company quality and compliance standards.

Ensure that you achieve and demonstrate levels of competence required to fulfil job requirements Ensure completion of all training as mandated by the company Maximize sales opportunities and to achieve sales and ancillaries targets.

Demonstrate excellent sales skills with an ability to overcome objections, delivering a fair outcome for our customers.ADDITIONAL INFORMATION The core operational hours in South Africa are from 15h00 to 23h15 with the call centre operating from : Monday to Friday 16h00 23h15 Saturday 11h00 19h45 Sunday 12h00 19h15 Details of the shift roster for will be made available to you upon commencement.

The times mentioned in clause 5.1 will also be adjusted to cater for day-light saving in the United Kingdom (UK).

OSS reserves the right to adjust the core operational hours mentioned as a result of a change in business needs.

Should this occur you will be notified accordingly via a change to your roster.

We value open communication, and as a result have meetings or training sessions that will take place either before or after your rostered shift in order not to impact our service levels.

Attendance of these meetings are compulsory for all employees.Public Holidays : It is a material condition of employment that, in view of the fact that you will be servicing clients based in the United Kingdom, you will be entitled to United Kingdom National Public Holidays.

Subsequently you will not be entitled to South African Public Holidays which are not also United Kingdom Public Holidays (e.g.

Heritage Day).

You may be required to work on United Kingdom Public Holiday as a result of operational requirements.

Further information will be provided to you during the initial training period.Training : You will be expected to pass all accompanying training assessments (90%) during your initial month of training according to the set standards as a material condition of employment.

In view of the fact that you will be servicing clients based in United Kingdom, it is a material condition of employment that you are able to communicate in a manner that is globally understandable which will enable you to develop meaningful rapport with clients.

You will receive training relating to United Kingdom culture and receive on-going coaching and support whilst in your role.

COMPETENCIESWere looking for people who : Have experience in delivering outstanding customer service Are comfortable in talking to people over the phone, with the ability to easily build rapport with customers Have strong active listening skills Enjoy working in a fast-

paced environment with extensive shift and weekend work Are motivated to achieve positive results and reach targets Have experience and are comfortable with using a PC and keyboard, as this will form a core part of your role if successfulMINIMUM QUALIFICATION REQUIREMENTS Matric (grade 12) or equivalent qualification Must have own vehicle because the role requires extensive shift and weekend work

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