Operations Manager
Persona Staff
Pretoria, South Africa
2d ago
source : Executive Placements

Customer relations :

  • Build and maintain strong client relationship with the client
  • Regular communication with the client
  • Understand and manage the needs of the client
  • Implement cleaning plan to the clients satisfaction
  • Deliver a prompt and superior service to all clients always going the extra mile
  • Complaints management

  • Manage and report complaints, according to the non-conformance process.
  • Follow up and provide client with timeous feedback regarding complaints.
  • Sales

  • Farm existing clients for cross sales opportunities and additional business. E.g. High cleaning, carpet cleaning etc. (Typical "once-off" cleaning opportunities)
  • Identify new business opportunities or clients and provide leads to Head Office
  • Human Resources

  • Provide strong leadership to all cleaners at sites.
  • Implement the Industrial Relations policy where needed.
  • Provide cleaning staff with on-the-job training.
  • Ensure all sites are staffed efficiently
  • Manage Absenteeism
  • Do interviews with candidates
  • Effective communication with staff
  • Ensure time sheets / attendance sheets are completed correctly
  • Complete weekly Supervisor Report
  • Adherence to company policy and procedures
  • Safety, Health, Environment and Quality (SHEQ)

  • A strong focus on employee safety, service- and process quality and environmental responsibility.
  • Ensure that cleaners adhere to all Safety procedures.
  • Ensure that all operations are in accordance with the Occupational Health and Safety Act, 1993.
  • Maintain and check that all equipment is in good working condition and safely stored.
  • Ensure that waste management systems are implemented and maintained at all sites according to waste streams and customer requirements
  • Ensure that all recyclable waste is recycled
  • Ensure that waste disposal cost is minimized
  • Ensure SHEQ site file is implemented and maintained
  • Brand and image

  • Adherence to the Uniform- and Dress code policy.
  • Maintain and manage a professional Brand image
  • Profitability

  • Control direct expenses.
  • Manage stock, e.g. complete requisitions for orders, know what stock is available; plan in advance to replace stock.
  • Reduce cost, lead time, waste and accidents
  • Regulate staff costs.
  • Equipment :

  • Controlling use of equipment (i.e. only authorized / trained people)
  • Maintaining condition of equipment
  • Reporting abuse of equipment
  • Recording movement of equipment
  • Ensure availability of equipment
  • Experienced required

  • Previous Management experience (2 yrs. minimum)
  • Managed client contracts previously
  • and / or

  • Managed 40 employees
  • Previous Cleaning Industry experience would be an advantage
  • Competencies

  • Communication skills
  • Clear and concise communicator
  • Express information and ideas effectively, listen to-, and values input from others.
  • People Skills
  • Excellent Interpersonal skills
  • Problem Solving
  • Create innovative business solutions, through new ideas, processes and continuous efforts.
  • Relating and Networking Skills
  • Be able to build and maintain strong relationships with clients
  • Conflict Handling Skills
  • Be able to handle conflict situations with staff
  • Computer Literacy
  • Windows Office packages
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