To support and assist Store Manager and or Assistant Manager in all key result areas.
In the absence of the Store Manager / Assistant Manager, to be responsible for all operations of the store.
To ensure service delivery & compliance in all areas of operational activity and drive sales and profitability through the performance and development of all staff in the store, whilst managing within agreed budgets.
To continually raise the standard of customer service delivery in the store.
Industry specific retail knowledge in would be an advantage
MUST demonstrate high levels of focus.
Knowledge of stock control procedures
Ability to plan and schedule staff working times / roster
Must have basic practical understanding of MS Excel
Must be tech savvy
General knowledge of Standard Operating Practices for Retail
Must have been actively involved in assisting the manager to drive sales growth and determine retail shopping patterns.
Exceptional High levels of customer service
Price Justification Knowledge
Must have general insight on competing brands
Help the Store Manager / Assistant Manager drive the staff to effectively perform, ensuring that each month’s budget is met.
Firm knowledge of merchandising
Must have apparent leadership skills that can be seen in ability to :
Deal with non performing staff
Command respect through his / her conduct.
Minimum of 5 years’ experience in a retail environment
Minimum 3 Years’ experience in working as a Supervisor in a similar field
Tertiary / Post Matric Qualification would be advantageous
Experienced in training staff on the job in terms of product, knowledge, policies and Standard Operating Procedures.
Must have a track record on handling store audits, this includes the overseeing of / execution of store audit outcomes
Must display high levels of maturity of thought and professionalism.
Own vehicle preferred