Job Description :
The Regional Manager will manage and be responsible for his / her territory against the new business acquisition targets across the 4 Group Products as well as overall retention of our client base.
The Regionals Managers responsibilities include sourcing and retaining solid talent, managing, and leading the sales and service team members, while managing their regions head count, and performance of head count to regional targets.
You will have to liaise with the executive team, marketing team, product heads and all office administrators on a regular basis, depending on the task requirement at hand.
Main Duties & Responsibilities :
Leadership & Development :
Leading the regional team under your custodian to build culture and align initiatives and targets to company strategy and budget objectives
Leading, guiding and developing Business Consultants, Hybrids and Account Managers within your regional to reach their true potential within the group
Identifying and recruiting correctly skilled, ambitious, and motivated team members to fulfil the sales and service team requirements within the region.
These will change from time to time to align with company growth strategy.
Work closely with the other Regionals to foster a trusted team that supports and helps develop one another. Work closely with the other Regionals to identify and support each other with synergistic market opportunities.
Foster a trustworthy relationship with your Sales Manager that allows you to work independently whilst knowing when to seek guidance and decision-making approval.
Be prepared to share good and bad news as required.
Manage and hold team members accountable for their time, focus and daily output across the 4 products, expectations, activities, and campaigns.
Sales & Marketing :
New business acquisition (across all 4 products) to meet and / or exceed the monthly, quarterly, and annual budget targets set.
The above is to be achieved through the Business consultant, Hybrid and Account Manager team reporting directly into yourself
Closely monitor sales and service team members performance through the achievement of daily, weekly and monthly KPIs to ensure optimal team activity and output.
Identify and develop opportunities for sales growth. Ensure that you focus and manage your resources accordingly to maximise the return on these opportunities quickly and effectively.
Ensure that the Group of brands is fostered and grown by your management of your teams alignment to our brands standards, required activities and engagement with both prospects and customers and proper opportunity management.
Ensure alignment of Sales opportunities amongst the team through proper activity reporting to avoid conflict of each others prospect bases through overlapping opportunities
Customer retention :
Existing business management (across all 4 products) to meet and / or exceed the monthly, quarterly, and annual expectations set.
Continually monitor, both yourself and through your team :
Device utilisation :
Newly deployed devices
Clients using (and to what degree of declared or historical BTV). Clients not utilising and quick management of restoring throughout device placements and utilisation :
Newly deployed devices
Clients using (and to what degree of declared or historical ARPU)
Clients not utilising and quick management of either restoring throughput or upliftment (and processes linked to this)
Newly deployed devices
Clients using (and to what degree of declared or historical throughput / GP)
Clients not utilising and quick management of restoring throughput
Managing Customer Tiers from a team members activity perspective across the 4 products, from a conclusion perspective (ensuring that the client base is met with within each call cycle), but also to ensure a happy outcome of any queries escalated within that call cycle.
Ensure close collaboration with operations, finance, deployments, reconciliations and CIT support team to ensure your teams and our customers queries are resolved timeously and to the best of the teams ability leveraging off of the Manco and Opco team where required.
Ensuring regional administrative feedback is accurate, timeously provided and conclusive (where able) to optimise follow up action linked to the feedback received.
Team management :
Ensure administrative team control over activity and productivity linked to both new business acquisition and customer retention
Managing the teams activity to required daily levels to achieve regional expectations across the 4 products / client satisfaction and therefore retention
Management of non-performing team members quickly and effectively resulting in a well-managed head count against required team targets
Administrative control of reporting and feedback from the team relating to new business and client retention.
Managing the team expenses and commercials fuel, SNT, Cell phone expenses and travel requests
Cost Control :
Assume responsibility for and ensure :
Overall control of staff costs to budget
Overall office, vehicle, travel, and logistics costs minimised and / or aligned to budget or specific project plans.
Administration : Reporting :
Ensure weekly and monthly reporting to Sales Manager (and / or other senior management as required) is completed thoroughly, accurately, and timeously.
Develop key weekly reporting and management cycles with your sales teams.
Ad-hoc reporting on newly identified initiatives and development of projects as they unfold.
Lead and foster business partnerships / relationships with key industry influencers, Brand heads and independent people as part of the overall initiative to grow the company brand within our market.
Facilitate communication across the business and the business units where required to keep departments well informed of developments / projects within your region.
Ensure you are productive and able to manage your multiple demands by remaining organised, focused and well planned.
Educational Requirements :
Relevant managerial qualification will be beneficial
Experience and Skills Required :
5+ Years experience in a similar role
Cash Management and Payment Solutions industry knowledge will be advantageous
Management experience at regional level is non-negotiable
Drivers license + own transport
Willing to travel within KZN and Free State