Senior Administrator: Claims
Sanlam Limited
Cape Town, Western Cape
2d ago
source : findojobs-za

Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert : Sanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate life insurance, health and investment products in South Africa.

Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees.

We tap into over years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members.

We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.

We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent.

We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity.

Were all about building strong, lasting relationships with our employees. We know that you have hopes for your future your career, your personal development and of achieving awesome things.

We pride ourselves in helping our employees to realise their worth and live with confidence.Build a successful career with us Were all about building strong, lasting relationships with our employees.

We know that you have hopes for your future your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth.

Through its four business clusters Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office the group provides many opportunities for growth and development.

What will you do? The candidate will manage a team of professional people overseeing a broad client basis to ensure that your team is highly service orientated and responsive to client needs.

Accountable for service delivery through own efforts and efforts of others.Key Responsibilities Checking and signoff of claims as per the approval framework, letters and other relevant work items.

Effective management of the day to day workflow of the team.Effective management of all escalated items on a daily basis.

Effective management of ad hoc requests by clients or management.Effective supervision of team in general.Handling problems and high-level enquiries with regards to claims and risk products.

Support team with difficult queries and tasks.Provide professional support to both internal & external clients.Ensure that the completed claim documentation meets the required audit standards, and complies with Legislation.

Provide input to teams reports and discussions.Qualification and Experience Degree in Occupational Therapy, Physiotherapy or Nursing is essential5 6 years experience in a Group Risk : Disability assessment environment will be a requirement.

Experience as team leader recommendedKnowledge and Skills Sound knowledge of disability claim processes and procedures.Sound knowledge of products, processes, and services of Sanlam Employee Benefits.

Computer literacy (MS Office suite).Understanding of rules and policy regulations with regards to schemes and funds.Technical knowledge of SGR environment (Risk) is a requirement.

Knowledge of Sanlams Risk Business processes (Death, Disability, Tenders, Revisions, Scheme Implementation, Medical Underwriting and general Administration).

ReportingExcellent planning and organizational skillsExcellent communication skills (verbal & written) delivering a highExcellent problem solving, numerical and analytical skillsSense of accuracy and Strong leadership characteristicsClient service orientated with action & result orientatedResilience and must be able to work under pressureFlexible and Adaptable - rebounding from setbacks and adversity when facing difficult situations.

Courage - Stepping up to address difficult issues, saying what needs to be said.Manages Complexity - Demonstrated ability and proven record to make complex decisions.

Ensures Accountability - Holding self and others accountable to meet commitments.Plans and Aligns - Planning and prioritising work to meet commitments aligned to organisational goalsCore Competencies Cultivates Innovation by creating new and better ways for the organisation to be successful.

Client Focus - Building strong customer relationships and delivering customer-centric solutions. Drives Results - Consistently achieving results and meets deadlines, even under tough circumstances.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives. Resilience - Rebounding from setbacks and adversity when facing difficult situations.

Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process.

This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

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