Returns Manager (Cape Town)
Greys Personnel
Stellenbosch, South Africa
6d ago
source : Job Placements

Duties :

  • Implement improvement processes and maintain policies and procedures and systems to minimise costs and maximize working capital
  • Ensuring all work areas are clean and tidy and safe for staff to work in (housekeeping)
  • Manage and implement the Returns Policy and ensure that it is strictly adhered to, from the time the returned stock arrives back at the warehouse.
  • Place stock in designated areas for ongoing projects
  • Produce daily reports to ensure key critical areas of the returns process are controlled
  • Manage control measures to ensure mistakes, inaccuracies and discrepancies are highlighted, addressed and resolved
  • Ensure that all the documents related to the products unwanted by the customers are in order
  • In case the stock is not in a sellable condition, the DC Assistants have to prepare the products for transportation to the clients.
  • They must prepare all the paperwork related to these operations.

  • Collaborate with the DC managers and Champions in order to perform detailed inventory control measures
  • Effective leadership and direction for the operations team through involvement and communication to deliver on the relevant key business drivers
  • Measure and manage staff through formal staff appraisals, development, coaching and disciplinary procedures
  • Conform to all Health, Safety and Environmental (HSE) standards and legislation as set out by the business and the OHS Act
  • Drive continuous improvement measures within your department
  • Requirements :

  • Grade 12 or equal qualification
  • 5-10 years previous experience the Logistics, Supply Chain, Warehousing and Distribution environment.
  • 2+ years in a management role would be advantageous
  • Attributes :

  • Have a detailed understanding of inventory control / warehouse management systems (including reverse logistics)
  • Strong analytical and problem-solving skills
  • Possess excellent verbal and written communication skills for a demanding and customer-focused working environment.
  • Possess excellent personal organization and business administration skills in accordance with modern best-practice methods.
  • Possess the ability to work productively, efficiently & effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality.
  • Possess the willingness to learn, improve and adapt.
  • Good team player, hard worker, willing to be flexible with a positive attitude
  • Must be able to work as part of a multi-cultural team
  • Must be willing to work overtime as and when required. This overtime will be unpaid due to the level of the position
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