Site Technician
Giesecke+Devrient
Johannesburg, ZA
6d ago

I'm proud of what we do : More than 1,400 service experts are deployed worldwide for our customers.

POSITION : Technician

LOCATION : George (Eastern Cape)

REPORTING TO : Service Manager

EMPLOYMENT TYPE : Permanent

JOB SUMMARY STATEMENT : The candidate that will be occupying this position will be the support contact responsible for making use of specialised technical tools to address and attend to all technical issues experienced at our customer site.

He / she will be site based at customer site.

KEY PERFORMANCE AREAS (DUTIES & RESPONSIBILITIES) :

  • Must be able to adhere to and meet with all Customer Service Level agreements
  • To Repair, Service and Maintain machines at customer sites on a shift basis
  • To assist with troubleshooting and customer complaints
  • Action and close all calls within customer Service Level Agreements and Mean Time to Respond / Repair
  • Complete administration within time frames as per policies
  • Able to develop and prepare reports providing feedback on service interventions
  • Must be able to identify opportunities on improving work processes and recommend appropriate action or solutions
  • Manage all allocated stock (spare parts etc.)
  • To assist with various projects as directed by management
  • To comply with and maintain Minimum Quality Standards
  • Prepared to work shifts and extended working hours on a regular, ad-hoc and short notice basis
  • BASIC REQUIREMENTS

  • Must be living in George
  • Must be in possession of a vehicle
  • Must be in possession of a valid driver’s licence
  • ACADEMIC QUALIFICATIONS :

  • N6 / National Diploma / Degree in Electrical Engineering
  • A + and N + Qualification
  • EXPERIENCE :

  • 5 Years High Speed Sorting or experience in the Banknote Processing Industry
  • Essential to have experience in dealing with customers at multiple levels
  • Must be able to work unsupervised and with a sense of urgency
  • Strong communication and open personality,
  • Must be able to communicate fluently and write reports in English,
  • Act with integrity and professionalism;
  • Following instructions & procedures;
  • Adhering to principles and values;
  • Cope with pressure;
  • Good administrative skills;
  • Be able to work in a team as well as independently;
  • Accuracy and attentiveness to detail;
  • Ability to excel and exceed customer expectations in a pressurised production driven environment.
  • CLOSING DATE : 21st January 2022

    Are you interested in taking the next step in your career?

    Please send your application to our Recruiting-System, no e-email application will be accepted.

    We look forward to your application and please do let us know if you have any questions regarding the opportunity.

    Thank you and we hope you can be part of our growing team!

    Your Recruitment Contact : Venesa Lubisi

    Diversity and inclusion are a central part of Giesecke and Devrient Currency Technology South Africa (Pty) Ltd's highest values.

    We believe a diverse workforce allows us to match our

    strategic growth ambitions and drive inclusion across the business and communities we operate on. Our commitment to diversity, is linked to our company mission of creating confidence’,

    which is essential in shaping and creating the organisation, serving all people, respectfully, connected to our business.

    We recognise that everyone is different and that attracting, developing

    and retaining our employees will create a sustainable working environment which is essential to our success.

    We are looking forward to receiving your application!

    Giesecke+Devrient Currency Technology South Africa Crownwood Office Park, Block E, 100 Northern Parkw www.gi-de.com CT X9 m More than 1,400 service experts are deployed world I'm proud of what we do :

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