RESPONSIBILITIESClient Management : Serve as primary point of contact for customer on data management deliverablesProvide project management expertise working with customer data managers, key decision makers, and internal team members to manage continuous process improvements, issue escalation, workload projections, and provide technical expertiseProvide justification for and perform direct negotiations with customer, , timelines, financial, process, resourcesMaintain strong customer relationshipsEnsure open communications with customer and IQVIA management to manage and meet contractual obligationsService Management : Meet with Data Operations Coordinator (DOC) and / or Data Operations team members on a regular basis to ensure milestones meet timelines and quality deliverablesEstablish strong communications with Data Operations team, functional leads, project managers and all other stake holdersSupport DM service delivery with comprehensive DM process and technical expertise in executing projectsServe as the escalation point for unresolved data issues;
work with client data managers, vendors, internal team members for resolutionWork with functional manager(s) to ensure appropriate resources are assigned to meet project deliverablesCreate and / or review and sign-off on all data management plan (DMP) documentsEnsure service and quality meet agreed upon specifications per the DMP and contract / SOWImplement proactive quality management plans across multiple projects / programme.
Track service performance and provide leadership to identify root causes of issues and implement remedial actionsContinuously look for opportunities to improve service;
work with team to develop and implement plan to re-organise and drive change across multiple projects / programme (with minimal support)Ensure timely follow-up and resolution of compliance issuesServe as Subject Matter Expert (SME)- Provide leadership and expertise in a specific CDM task or technologyTrain and mentor junior DTL staff in DM expertise.
May coordinate the work of more junior DTL staffMaintain internal tracking databases and systemsFinancial Management / Business Development Support : Ensure service and quality meet agreed upon timelines and deliverables in contract / Scope of Work (SOW)Manage SOW / budget- Review financial reports on a monthly basis and participate in project reviews as requested- Identify out of scope tasks and track change orders to completionServe as Project Manager for single service DM projects, including financial tracking, revenue recognition, and invoicingJOB DESCRIPTIONParticipate in and support RFP process (review RFP documents, pricing, attend bid defense)Other : Independently bring solutions to the CDM team / CDM departmentLead and / or participate in a focus team or global or local best practice teamCommunicate lessons learned and / or present in CDM workshop(s)Participate in the development and implementation of new technology or toolPresent at professional conferences and / or publish articles in professional journalsProvide review and input on developing, revising, and maintaining core operating procedures and work instructionsPerform other duties as directed by the functional managerREQUIRED KNOWLEDGE, SKILLS AND ABILITIESPrevious experience and proven competence in managing delivery of multiple projects through full DM life-cycle (several studies / programmes)Demonstrated expert data management skills and thorough knowledge of the data management process (, therapeutic area, extensive knowledge in DM processes, SAE reconciliation, external data vendor reconciliation, management of local laboratory data, and / or new technology)Previous experience of handling customer negotiationsKnowledge of Medical Terminology, Pharmacology, Anatomy, and / or PhysiologyKnowledge of operating procedures and work instructions and the ability to apply them in practiceKnowledge of Good Clinical Practices and relevant regulatory guidelinesExcellent communication, interpersonal, customer service, and teamwork skillsExcellent project management skillsExcellent organizational and problem-solving skillsAbility to work independently with available resources, , functional managers, senior DTLsComprehensive understanding of clinical drug development processAbility to establish and maintain effective working relationships with coworkers, managers and customersMINIMUM REQUIRED EDUCATION AND EXPERIENCEBachelor's Degree, or educational equivalent, in health, clinical, biological or mathematical sciences, or related field, and a minimum of 5 years direct Data Management experience, including 5 or more years as a CDM project lead;
or equivalent combination of education, training and experiencePHYSICAL REQUIREMENTSExtensive use of telephone and face-to-face communication requiring accurate perception of speechExtensive use of keyboard requiring repetitive motion of fingersRegular sitting for extended periods of timeOccasional travel is requiredIf you want to make an impact in the global research market, where we are working to make a real difference in patient health, we ask you to apply now and join our team.
Connect to great opportunity™ #LI-HS1At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.
The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way.
Learn more at IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare - and human health - forward.
Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.
To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health.
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