Company Telesure Investment Holdings Reference # TLC Published 16 / 11 / 2021 Contract Type Permanent Salary Market Related Location Fourways, Gauteng, South Africa Introduction The Team Leader will drive effective individual, team development and leadership, in order to ensure customer and
company objectives are achieved by operationalizing strategic and tactical initiatives through
innovation. Job Functions Sales Industries Financial Services,Insurance Specification Operations Management
Oversee an operational area with guidance from senior colleagues.
Maintain and renew a deep knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct, and ensure own work adheres to required standards.
OR Identify, within the team, patterns of non-compliance with the organization's policies and procedures, and with relevant regulatory codes and codes of conduct, taking appropriate action to report and resolve these and escalating issues as appropriate.
Leadership and Direction
motivate people to achieve local business goals.
Respond to personal objectives and use performance management systems to improve personal performance.
contribute to formal individual performance management and appraisal.
Customer Relationship Management (CRM) Data
Monitor team members' use of the customer relationship management system, identifying and resolving standard issues and escalating these to a senior manager as appropriate
Help senior colleagues manage customer relationships by using relevant sales or customer systems.
nsights and Reporting
Prepare and coordinate the completion of various data and analytics reports
Organizational Capability Building
Provide coaching to team members to develop their skills.
Work Scheduling and Allocation
Assign short-term work schedules to a team of subordinates in order to achieve expectations while following established timelines.
Requirements General Education :
Grade 12 / SAQA Accredited Equivalent (Essential)
Degree in business management (Advantageous)
Managerial Experience :
Experience of supervising and directing people and other resources to achieve specific end results within limited time-frames (13 months to 3 years) Job Closing Date 30 / 11 / 2021 Share on