NOC Engineer: Technical Level 1
Vox Telecom
Thandi Dlamini, Johannesburg, ZA
1d ago

Remote technical support and customer service, the candidate need to be able to troubleshoot issues, use company in-house tools to isolate the root cause of failure, and apply resolution where possible

Primary Tasks :

Accepting, coordinating, managing technical support and network operations queries, alerts, faults and escalations, to resolution, as per pre-

defined and trained processes

The engineer will be required to have the technical ability to technically and accurately check and confirm network health, network issues, customer solution service status and failed provisioning errors

Secondary Task :

Manage fibre build complaints

Superior customer service

Accept through various channels

Record all details

Coordinate the fault effectively

Use the fault to reflect excellent operational management of the fault on company’s side

Provisioning :

Completing provisioning steps on system and stepping the ticket to the next phase

Configuring Acadians and Mikrotiks

Taking calls and tickets to troubleshoot provisioning challenges and

Recording these entries for historical reporting

Assisting with administrative duties like capturing support ticket data

Grade 12

Requires excellent customer service skills, good fault-finding skills, and be able to follow processes.

N+, technical support and customer service experience will be advantageous.

Services supported are customers with fibre connections and internal systems in a NOC and Technical support and customer service environment

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