Senior Manager: Industry Strategist, Tech, Media & Telecoms (TMT) – C&I – Internal Client Services
Deloitte
Midrand, Gauteng, South Africa
1d ago

Main Purpose of Job

Directly support the Industry Leader to champion leadership in the implementation of the industry strategy within the business through effective management and development of the team and building of strong relationships across service business areas

Differentiator for this role

  • The Industry Strategist’s role is focused on Industry Strategy, Governance, Project Management; the Operational Management of the Industry portfolio;
  • Driving Industry Eminence as well as managing internal stakeholder relationships / networks.

  • Develop, maintain, and own the Industry strategy plan.
  • Work with Service Lines to realize the operation of the industry strategy.
  • Support the Industry Leader in planning, directing, managing, and coordinating day-to-day business activities and strategy related projects.
  • Executive project oversight : Acts on the authority of the Industry Leader to oversee strategic projects
  • Coordinating and project managing multiple projects and initiatives within the industry program as well as providing strategic and analytical insights and support to the industry, sector, service line and client account leaders.
  • Managing PMO operational activities including industry governance, communications, Leadco meetings as well as local and global reporting
  • Financial management and oversight of industry budgets and revenues. This includes the development and challenging of annual client and industry revenue targets;
  • monitoring and analysing revenue performance as well as controlling and administering of the industry budget on strategic, meaningful, and impactful client and market engagements

  • Developing a strong network of relationships with key stakeholders across Deloitte both locally and globally (service lines, client accounts, sector as well as wider business support teams)
  • Prepare strategic priorities / focus areas, agendas, briefings, and wider materials for internal meetings and major client events.
  • Guiding and supporting the Industry marketing manager with the implementation of marketing strategies as well as providing input to the marketing strategy by articulating the industry focus
  • Driving and managing the development of key industry thought leadership
  • Building a network of key stakeholders both internally and externally, to deliver on key marketing initiatives
  • The Industry Strategist will need to have :

  • An understanding of the firm, our clients and how we service those clients.
  • Strong project management skills and the ability to prioritise, set and meet deadlines.
  • Strategic and creative thinking skills and the ability to express that in writing, in presentations and verbally.
  • Ability to develop effective working relationships with the most senior people across the firm.
  • Very strong organization skills, initiative, and proactive approach.
  • A strong sense of urgency and flexibility.
  • Ability to work under pressure, show determination and persistence.
  • Ability to effectively work with and influence senior stakeholders.
  • Telco, Media, and Tech (TMT) Industry

  • We are looking for an Industry Strategist to work with the Industry leader to develop and implement our strategies that achieve our purpose beyond profit.
  • At its core, this role is a strategic advisor to the industry community and assumes day-to-day responsibility for strategy implementation and key projects and tasks across the TMT industry.

    The role is a real enabler to gaining a strong understanding of our business and gives you the opportunity to work across the African firm and with global colleagues.

    Key Performance Areas :

    Strategic Impact

  • Work with Industry, Sector and Service Line Leaders to develop, agree and implement the Industry strategy
  • Work collaboratively with marketing to develop and implement a focused and impactful marketing strategy that directly supports the Industry strategy
  • Drive connectivity, collaboration and communication with Industry and sector community to achieve strategy
  • Alignment and connectivity with West & East Africa
  • Provide strategic, analytical, communications and operational value to the Industry Leader and LEADCO
  • Work with Industry and sector leaders to determine key themes and differentiation linked to industry / business issues with a key focus on digital
  • Work with the Insights team to inform the focus on the development and take to market of eminence based on key industry themes.
  • Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew industry offerings
  • Client Impact : External / Internal

  • Support Industry Leaders in achieving a balanced portfolio, and activate support from C&I (CPM, A2R transition, T50 audit targeting)
  • Stay informed of client portfolio management concerns or changes.
  • Maintain up to date MAFR, client and industry portfolio documentation to inform CPM decision making.
  • Gain and maintain visibility of industry capacity and capability challenges / constraints (current and future) to serve the industry client portfolio.
  • Priority portfolio clients
  • Remain informed of priority client portfolio account planning and monitoring processes
  • Provide strategic input at the four (4) priority account team labs, Vodacom, Telkom, MTN and MultiChoice.
  • Connectivity and alignment of industry and sector priorities with Industry Programme and Client Programme objectives
  • Client impact : Client-facing activity :
  • Shadow account teams and Client Leaders at key priority accounts to better understand the client heart of business issues and how best industry can support the teams in delivering at client
  • Develop relationships at each of the priority accounts
  • Operational Effectiveness

  • Continuously review and update the Africa TMT Community of Practitioners’ (CoP) database
  • Manage and coordinate community of practitioner collaboration calls and events :
  • Africa-wide community calls
  • Regional leadership calls
  • Service line leadership calls
  • CAMs and regional points of contact community call
  • Tracking and reporting

  • Track Industry performance
  • Stay informed of the following as relevant to your industry strategy :
  • CPM / MAFR activity
  • Key client activity
  • LCSP changes
  • Industry events, insights, and marketing activity
  • Industry market developments
  • Digital strategy and assets
  • Work with Industry Leader to prepare content for and participate in Industry EXCO challenge sessions
  • Work with Industry Leader to review industry sections for board and monthly EXCO submissions
  • Global collaboration and Innovation

  • Be well connected into global industry community and provide a link to Client Leaders and account teams requiring access to global industry experts.
  • Respond to Industry related EMEA and Global requests to position the Africa firm within these communities - ensuring Africa stays relevant on the global and EMEA stages.
  • Industry learning

  • Work with Industry & Sector leaders and P&P to identify learning gaps
  • Work with Industry Programme and P&P to plan, communicate, encourage, and track industry learning across account teams
  • Collaboration and mentorship

  • Actively participate in and contribute to broader Industry Programme community
  • Mentor and coach Industry marketing individuals
  • Best practice and sharing amongst Industry Strategists
  • Budgets / Profitability

    Track and Enable Industry Performance

    Industry budget :

  • Support the development of the Industry revenue budget and marketing budget.
  • Manage the Industry budget and ensure appropriate reporting and flagging of discrepancies.
  • Ensure budget is used in an impactful and meaningful way enabling activities directly aligned to industry strategy.
  • Manages expenditure within team and ensures time and expenses are submitted weekly
  • Personal Impact and Development

  • Industry simulation training and on-line industry learning : DUE Media simulation; Foundation and Advanced online TMT industry learning
  • Complete facilitation training and gain accreditation for account team labs and / or CXO labs
  • Attend proposal school to provide Informed and enhanced enablement support for Client Proposals across our TMT priority clients
  • Industry simulation training : DUE Convergence simulation
  • External learning (online and in-class) focusing on advanced project management and managing teams
  • Qualifications

    Minimum Qualifications

  • Bachelor Degree (relevant to Industry / Service Area / Business Management, etc.)
  • Minimum Experience

  • 7 years’ working experience within the relevant function
  • At least 2 years at manager level
  • Additional Information

    Leadership Capabilities : ICS Senior Manager

  • Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
  • Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • Performance drive - Delivers exceptional client service; maximizes results and drives high performance from people while fostering collaboration across businesses and borders
  • Strategic direction - Understands key objectives for clients and Deloitte, aligns people to objectives and sets priorities and direction
  • Talent development - Develops high-performing people and teams through challenging and meaningful opportunities
  • Living our Purpose - Acts as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
  • Influence - Influences clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • Professional Capabilities

  • Knows the business and industry - Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices
  • Manages to results - Takes responsibility for assigned areas and contributes to the successful realization of common goals
  • Manages and executes projects - Prepares and manages work plans to ensure efficient and timely completion of work
  • Solves problems - Identifies and solves problems objectively using analysis, experience and judgment
  • Manages quality and risk - Understands and applies quality assurance and risk management procedures in all areas of work performed
  • Manages change and ambiguity - Is adaptive and flexible in the face of change and ambiguity
  • Technical Competencies :

  • Skilled in field with sound industry and business knowledge
  • Demonstrated leadership skills
  • Experienced in communication and implementation of strategy
  • Proven ability to manage and execute projects
  • Experienced in development and delivery of professional presentations
  • Good report writing skills
  • Good financial knowledge
  • Behavioural Competencies :

  • Excellent communication skills, both written and verbal
  • Effective interpersonal and relationship building skills
  • Good mentorship and coaching ability with desire to develop self and others
  • Strong client delivery focus
  • Adaptable, managing change and ambiguity with ease
  • Focus on quality and risk
  • Effective problem solving ability
  • Excellent business acumen
  • Note :

    The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive. Deloitte may ask the employee to carry out additional duties or responsibilities, which may fall reasonably within the ambit of the role profile, depending on operational requirements.

    Hybrid & Vaccination policy

    Deloitte Africa has successfully launched the Hybrid Working model. Aligned with this model is our commitment to maintain an environment for personnel, clients and visitors that is safe and, as far as reasonably practicable, free from health risks.

    Medical evidence provides overwhelming and empirical evidence that vaccination is currently the most effective means of preventing the spread of COVID-19 and reducing the likelihood of serious illness, death, transmissions and infections.

    More information about our mandatory vaccination policy will be discussed during the recruitment process for this position.

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