National Maintenance Manager
Teraco
JHB East Rand, ZA
4d ago

PURPOSE OF THE ROLE

The National Maintenance Manager is responsible for the effective and efficient planned, preventative and corrective maintenance activities in their entirety on all the Teraco assets nationally, thus ensuring maximum system availability and uptime.

OBJECTIVES

MAIN FUNCTIONS OF THE JOB

Maintenance Management

  • Manage planned, preventative and corrective maintenance activities for all Teraco Data Centres
  • Manage maintenance working methods to ensure all SLA and MSA’s are achieved
  • Manage and ensure all corrective works are carried out and completed in a timeous manner to the required and expected Teraco standards
  • Manage planned, preventative and corrective maintenance activities to ensure maximum system availability
  • Management of data centre infrastructure to provide a concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
  • Co-ordinate maintenance worker efforts to ensure all facilities maintained to the correct standards
  • Identify areas for improvement and assign maintenance tasks
  • Conduct retrospective sessions in order to identify points of improvements
  • Develop maintenance schedules, ensure visibility thereof and enforce adherence
  • Respond to emergency calls for maintenance
  • Perform troubleshooting to solve all repair and maintenance issues
  • Perform administrative tasks as required
  • Delegate tasks to meet and maintain the maintenance schedule
  • Ensure client notifications are correct and sent out on time by the necessary departments
  • Review all audits and tasks on the maintenance management system to ensure correct documentation has been uploaded
  • Weekly status updates on all maintenance related tasks and audits
  • Ensure all assets are loaded correctly and linked to the relevant tasks on the maintenance management system i.e. asset and inventory management
  • Provide systems training and ongoing support on the maintenance platform to the infrastructure maintenance team
  • Ensure that all work performed is in accordance with established practices and procedures
  • Maintenance budget tracking
  • Reviewing & owning all facilities cooling management system to ensure that all data centres are operating and maintaining efficiency.
  • Compliance

  • Maintain compliance in accordance to all relative policies and procedures
  • Support the HR department in achieving the organisation developmental plan deliverables within agreed timelines
  • Meet agreed inter-departmental OLA (Operational Level Agreement)
  • H&S monitoring and corrective action to meet statutory compliance, SLAs and good business practice
  • Implement company and departmental policies, processes and work instructions as per the agreed quality and timeline / RFS
  • Critical System Management

  • Ensure all maintenance events are scheduled correctly on the maintenance management platform
  • Ensure all planned, preventative and corrective maintenance is managed in accordance to ensure customer MSA’s and SLA’s are achieved
  • Conduct working methods to maintain agreed PUE levels
  • Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
  • Data Centre Ethics

  • Ensure compliance is maintained incorporating industry best practices
  • Ensure data centre facilities standards are enforced and maintained
  • Ensure data centre cleaning standards are enforced and maintained
  • SKILLS REQUIREMENT

  • Excellent technical abilities
  • Excellent planning and co-ordination skills
  • Effective communication skills, active listener ability to understand requirements
  • Proactive problem solver, perform rapid and accurate assessments
  • Ability to work independently, as well as being a positive team player
  • Self-motivated
  • Conducts self professionally, exhibits elevated levels of tolerance and patience
  • Responsible for continued learning and self-development
  • Quick response to potentially critical situations
  • Trouble shoot systems and components to identify root causes of failures
  • Implement corrective actions promptly to mitigate the negative effects of system changes
  • Advanced Microsoft Office skills
  • QUALIFICATIONS AND EXPERIENCE

  • Electrical qualification preferable
  • Minimum 5 years relevant data centre experience
  • Extensive knowledge on Data Centre environments and critical infrastructure systems preferable
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