Onsite Engineer- Pietermaritzburg
IOCO
Pietermaritzburg, South Africa
1d ago
source : Executive Placements

The Role :

Essential functions :

  • Meet SLA Requirements.
  • Remote or Telephonic Resolution.
  • Productive Call Rate.
  • Productive Time.
  • To ensure that all company equipment is always kept in    good condition (Desktop PC, Tablet / Charger / Cover).
  • To ensure that correct closure codes are used.
  • Adherence to Call Management System / any assisted tool used workflows.
  • Ensure that no calls have aged past the agreed upon number of days and those which have, are escalated to ensure closure.
  • All calls to be regularly updated correctly with relevant details. must be part of the job function and truly necessary or required to perform the job.
  • Skills and Experience :

    Qualification Essential Competency :

  • Grade 12
  • CompTIA A+ and CompTIA N+ (Valid)
  • 3 Year IT Experience with Desktop support and Printer repairs.
  • Must be experienced in Windows environment, practical in-service delivery, Generalist.
  • Experience in Mobile Device support.
  • Network Support
  • Own Car Essential and must be willing to travel
  • Experience required :

  • IT Experience with Desktop support and Printer repairs.
  • Must be experienced in Windows environment, practical in-service delivery, Generalist.
  • Experience in Mobile Device support.
  • Network Support
  • Other : Benefits :

    Benefits :
  • Petrol card
  • Petrol card
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