The incumbent is responsible for the installation, maintenance and repair of various BLD devices as well as training clients in the use of these devices and its associated software at the client’s premises
Core Functions : Vehicle Stock Control
Vehicle Stock Control
CRM & Resco. Stock Management : Managing the Forecasted Stock Distribution to all Regions and Minimum Stock Volumes per Region and per CRC / TSC.
Achieve the set Accuracy Percentage Average over a 3 month (Quarterly) Period measured on a Monthly Basis. Monthly - 15th of the Month in Arrears.
Speed to Market
Call Compliance : Monthly Evaluation over a 3 month Period. Staff require to complete the minimum daily, weekly and monthly calls as stipulated in the Monthly Cyclical Brief.
Monthly - 15th of the Month in Arrears
CRM Cases Management
Call Compliance : Closure of CRM Cases that have been successfully addressed and completed. As per the set SLA as set out in the Monthly Cyclical Brief.
Monthly - 15th of the Month in Arrears.
Training given to all clients on installations made. Different sets of training manuals for the different terminals need to be given to the merchants (online and batch terminals).
Give training on the software and hardware of the terminals. Provide further assistance in effectively using the machine and let them practice on their own.
Ensure Cashiers basic training; supervisors more detailed training is needed. Ensure Supervisor training banking details need to be accurate and the supervisors need to know how to make payment when necessary.
Ensure that there are shortcuts on the customer’s computers for easier access to the system.
Produce a Portfolio of Evidence for all Special Projects. Quarterly Measured
None Core Functions :
General filing as and when required
Liaise with call centre regarding logging of calls
Requirements of the Job Experience
2 Years + experience
A + Essential (Advantageous)
N+ Certificate (Advantageous)
SQL Certificate (Advantageous)
Customer Relations Certificate (Advantageous)
Competencies / Behaviour
Basic Microsoft Word / Excel
Basic understanding of Networking
The incumbent displays the following competencies :
Ability to take Initiative
Ability to work within a Team
Attention to detail
Excellent Communication Skills
Management of Material Resources
Management of Personnel Resources
Problem solving ability
Technical and software expertise
Using Equipment and Tools