Technical Support Consultant (Port Elizabeth)
BLUE LABEL TELECOMS
Gauteng, South Africa
28d ago

Job Purpose

The incumbent is responsible for the installation, maintenance and repair of various BLD devices as well as training clients in the use of these devices and its associated software at the client’s premises

Core Functions : Vehicle Stock Control

Vehicle Stock Control

  • CRM & Resco. Stock Management : Managing the Forecasted Stock Distribution to all Regions and Minimum Stock Volumes per Region and per CRC / TSC.
  • Achieve the set Accuracy Percentage Average over a 3 month (Quarterly) Period measured on a Monthly Basis. Monthly - 15th of the Month in Arrears.

    Speed to Market

  • Call Compliance : Monthly Evaluation over a 3 month Period. Staff require to complete the minimum daily, weekly and monthly calls as stipulated in the Monthly Cyclical Brief.
  • Monthly - 15th of the Month in Arrears

    CRM Cases Management

  • Call Compliance : Closure of CRM Cases that have been successfully addressed and completed. As per the set SLA as set out in the Monthly Cyclical Brief.
  • Monthly - 15th of the Month in Arrears.

    Training

  • Training given to all clients on installations made. Different sets of training manuals for the different terminals need to be given to the merchants (online and batch terminals).
  • Give training on the software and hardware of the terminals. Provide further assistance in effectively using the machine and let them practice on their own.

    Ensure Cashiers basic training; supervisors more detailed training is needed. Ensure Supervisor training banking details need to be accurate and the supervisors need to know how to make payment when necessary.

    Ensure that there are shortcuts on the customer’s computers for easier access to the system.

    Special Projects

  • Produce a Portfolio of Evidence for all Special Projects. Quarterly Measured
  • None Core Functions :

  • General filing as and when required
  • Liaise with call centre regarding logging of calls
  • Requirements of the Job Experience

  • 2 Years + experience
  • Minimum qualifications

  • Matric Certificate
  • A+ Certificate
  • A + Essential (Advantageous)
  • N+ Certificate (Advantageous)
  • SQL Certificate (Advantageous)
  • Customer Relations Certificate (Advantageous)
  • Competencies / Behaviour

  • Basic Microsoft Word / Excel
  • Basic understanding of Networking
  • Technically Orientated
  • Behavioural attributes

    The incumbent displays the following competencies :

  • Ability to take Initiative
  • Ability to work within a Team
  • Attention to detail
  • Business Knowledge
  • Conflict Management
  • Customer Service
  • Dependability
  • Excellent Communication Skills
  • Independence
  • Industry Awareness
  • Integrity
  • Management of Material Resources
  • Management of Personnel Resources
  • Perseverance
  • Problem solving ability
  • Self management
  • Stress tolerance
  • Technical and software expertise
  • Time Management
  • Using Equipment and Tools
  • Work unsupervised
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