Shared Applications Manager
Norton Rose Fulbright
6d ago

Shared Applications Manager

Global IT Service Delivery (GITSD)

The Function

GITSD designs, builds and operates a portfolio of shared applications and infrastructure services and is responsible for IT service management and integration firm-

wide. GITSD is a matrix organisation leveraging central and regionally federated IT operations and a range of strategic suppliers.

It works closely with Global CTO and CISO functions as well as regional IT to develop and manage the shared service portfolio and the development and management of global common standards, policies, tools and practices.

The Role

The Shared Applications manager is a centrally dedicated role within GITSD, accountable for managing and developing a shared portfolio of on-

premise and cloud applications. The role will work alongside regional IT application teams to ensure effective and cost optimised, end to end demand management, operation and maintenance of the portfolio.

This will include ownership of strategies, roadmaps, service models and suppliers. The varied portfolio will entail a mix of portfolio and direct management including working alongside projects, service design and transition to introduce new services.

Responsibilities :

  • Act as the single point of ownership for the operational performance of the shared application portfolio own the service specific operating models leading direct and matrixed captive and outsourced resources and capabilities
  • Establish and manage the shared application performance mgmt regime e.g KPI’s, balanced scorecard and reporting, presenting regularly to IT leadership and service consumers
  • Identify and drive continual service improvement aligned to the wider global IT CSI programme
  • Work closely with CISO function to ensure and allow the transparent assurance of the optimised security profile for the shared applications services including support of security transformation
  • Work closely with CTO and other IT teams to develop the market for shared application services to maximise business benefit e.
  • g. reduce cost and risk and increase adoption and utilisation

  • Work with regional and global business engagement functions and or direct with business stakeholders to manage platform demand.
  • Work with projects and global ITSM to ensure effective transformation and transition delivery into BAU
  • Ensure effective maintenance and refresh plans including license management and renewals
  • Assure all in-scope service related change including validation of impact assessments and CAB approvals
  • Ensure services are delivered within agreed budgets and sharing principles applied
  • Responsible for all service incidents (including MI management), problems and risks within the respective ITSM and risk frameworks
  • End user satisfaction, awareness and training
  • Additional accountabilities :

  • Any other duties as deemed necessary to achieve department goal
  • Qualification and Experience :

  • Broad range of IT applications technology development and management experience
  • IT delivery and management achievements within a globally federated IT operation
  • Strategic planning and the abilty to translate into roadmaps and deliverables
  • Understanding of professional services / legal business systems (desirable)
  • ITSM and ITIL background (certification desirable)
  • Academic qualifications including Bachelors degree in relevant discipline (desireable)
  • Key Behavioral Competencies :

  • A positive, solution-focussed attitude and approach to achieving results
  • Ability to operate effectively in a remote, matrix managed environment
  • Structured approach to decision making and influencing
  • Strong interpersonal and communicating skills
  • Self-motivated, a self-starter
  • At Norton Rose Fulbright we welcome receiving direct candidate applications via our careers page.

    Diversity and Inclusion

    At Norton Rose Fulbright we value difference and promote a culture of respect for each individual. We encourage workforce diversity in all aspects and at all levels and in doing so create an environment where everyone can realise their full potential and career ambitions on the basis of merit and skill.

    If you are unable to apply for a position online or require any reasonable adjustments during the recruitment process, please contact our Recruitment team on london.recruitment

    The Norton Rose Fulbright office in London has been awarded the Disability Two Ticks Symbol by Jobcentre Plus. The symbol identifies those employers who have agreed to meet five commitments regarding the recruitment, employment, retention and career development of disabled people.

    We want to support your application as best we can. For that reason, we operate a Guaranteed Interview Scheme (GIS). This means that applicants with a disability need only meet the minimum qualifying criteria for a role to qualify for an interview under the scheme.

    To find out more about Diversity and Inclusion at Norton Rose Fulbright please click on the following link

    Norton Rose Fulbright

    Norton Rose Fulbright is a global law firm. We provide the world’s preeminent corporations and financial institutions with a full business law service.

    We have more than 4000 lawyers and other legal staff based in Europe, the United States, Canada, Latin America, Asia, Australia, Africa, the Middle East and Central Asia.

  • Recognized for our industry focus, we are strong across all the key industry sectors : financial institutions; energy; infrastructure, mining and commodities;
  • transport; technology and innovation; and life sciences and healthcare. Through our global risk advisory group, we leverage our industry experience with our knowledge of legal, regulatory, compliance and governance issues to provide our clients with practical solutions to the legal and regulatory risks facing their businesses.

    Wherever we are, we operate in accordance with our global business principles of quality, unity and integrity. We aim to provide the highest possible standard of legal service in each of our offices and to maintain that level of quality at every point of contact.

    Norton Rose Fulbright Verein, a Swiss verein, helps coordinate the activities of Norton Rose Fulbright members but does not itself provide legal services to clients.

    Norton Rose Fulbright has offices in more than 50 cities worldwide, including London, Houston, New York, Toronto, Mexico City, Hong Kong, Sydney and Johannesburg.

    For more information, see / legal-notices.

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