We are currently looking to employ a Credit Clerk who will be adequately and timeously execute the business operational strategies to prevent, detect and mitigate fraud relating to customer accounts and account applications.
Key Responsibilities will include : Respond swiftly and adequately where sudden action is required as communicated by your Manager or Supervisor.
Adequately and timeously respond to, investigate and conclude on fraud related queries, disputes and investigations relating to customer accounts and account applications.
Effectively and efficiently action all queues and tasks within the required timelines and per the priorities agreed with your Manager and Supervisor.
Perform investigations of a high standard; and effectively use the business’ investigation frameworks, processes, standards and checklists that are provided to you and are updated from time to time.
Prepare and update working papers, working files, system updates and written reports timeously, adequately and completely.
ensuring that the customer’s experience is positive and customer relations are maintained, whilst the objective of the communication is achieved.
Consistently achieve the required service levels and meet key performance indicators. Observe and swiftly and effectively communicate indicators of new fraud trends to your Supervisor and Manager.