Healthcare Customer Services Head
Siemens AG
Midrand, South Africa
9d ago

Decides on the Customer Service strategy of the respective organizational unit from a commercial and technical point of view.Key Dimensions :

Orders, revenue and profitability of the service department

Customer satisfaction measured by customer surveys

Staff satisfaction measured by staff surveys

Installed base retention, service turnaroundResponsibilities include : * Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view.

  • Ensures the implementation of corporate standards and guidelines in respective area of responsibility.
  • Ensures the achievement of the Service unit's business goals in cooperation with the regional Service organizations.
  • Guides and supports internal interfaces to other business types (e.g. Product, Solution) and external interfaces (e.g. customers, suppliers).
  • Acts as ultimate point of escalation to drive sustainable solution of mission critical external and internal issues and problems.
  • Ensures providing necessary work environment, tools and processes to optimally deliver services to customers.
  • Has P&L responsibility for respective area of responsibility.
  • Heads overall organization assigned, and leads all related management and staff within Customer Services
  • Defines new areas of revenue generation and ways to improve customer satisfaction

    Taking examples from Customer Services departments globally and some entrepreneurial skill and defines the future direction of the service department

    Manages cost and productivity with the aim of continuous improvement and cost reduction.

    Motivates the Customer Services team to be the best they can measured by increased customer satisfaction scores

    Organisation : Siemens Healthineers

    Experience Level : Professional

    Job Type : Full-time

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