Decides on the Customer Service strategy of the respective organizational unit from a commercial and technical point of view.Key Dimensions :
Orders, revenue and profitability of the service department
Customer satisfaction measured by customer surveys
Staff satisfaction measured by staff surveys
Installed base retention, service turnaroundResponsibilities include : * Defines, decides and ensures implementation of Customer Service related strategy, policies and guidelines of the respective organizational unit from a commercial and technical point of view.
Defines new areas of revenue generation and ways to improve customer satisfaction
Taking examples from Customer Services departments globally and some entrepreneurial skill and defines the future direction of the service department
Manages cost and productivity with the aim of continuous improvement and cost reduction.
Motivates the Customer Services team to be the best they can measured by increased customer satisfaction scores
Organisation : Siemens Healthineers
Experience Level : Professional
Job Type : Full-time