IT FIeld Technician Witbank
Bytes Managed Solutions
Gauteng, South Africa
7h ago

Job Description : MAIN JOB PURPOSE

MAIN JOB PURPOSE

Act as a liaison, provide product / services information and resolve any emerging problems that our clients might face with accuracy and efficiency.

Customer Relationship Management

  • Ensure that all customer queries are addressed within the Service Level Agreement (SLA) stipulated time frame.
  • First time fix rate and recall rate under the stipulated requirements.
  • Maintain customer relationship.
  • Internal Processes

  • Be productive based on the calls allocated to them.
  • Ensure that they comply with all Quality Management System (QMS) procedures provided by the Field Service Managers (FSM).
  • Maintain and manage sufficient boot stock.
  • Complete administration within time frames as per policies.
  • Action and close new calls within customer Service Level Agreements and Mean Time to Respond / Mean Time to Complete.
  • Technical support, maintenance, trouble shooting on retail machines and Automated Teller Machines (ATMs).
  • Human Capital

  • Complete own training and development objectives as per agreed timelines in the personal development plan.
  • Ensure that all policies and procedures are followed according to the company requirement.
  • Job Requirements :

    Qualifications and Experience :

  • Matric or other equivalent qualification preferable
  • A + and N + Qualification
  • Knowledge :

  • 2 years’ experience in maintaining equipment in an IT environment
  • 1- 2 years POS / Electro-Mechanical Skills / Person which was in a Technical High School experience will be an advantage
  • Skills :

  • Computer literate in relevant operating system
  • Mechanical skills
  • Electronic skills
  • Soldering skills
  • Faultfinding techniques
  • Attitudes / Behaviour :
  • Communication
  • Perseverance
  • Attention to detail
  • Dedication to Customers
  • Flexibility
  • Self-Development
  • Integrity
  • Problem Analysis
  • Output orientated
  • Apply
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