Technical Service Manager
Humanify360
Johannesburg, GT, za
3d ago

Summary

The Technical Services Manager is responsible for leading, coordinating, managing, and optimizing technical services team performance.

The role includes shaping technical services processes and taking full responsibility for project execution, support services during and client success on throughout the assigned region (APAC), during sales, deployment, and aftermarket.

The role offers an opportunity to apply their technical and managerial skills in delivering transformational technology projects to mine sites across APAC.

Your responsibilities

  • Manage and lead a team; adapts plans and priorities to meet service and / or operational challenges. Coaches employees to achieve both professional and task-oriented objectives in alignment with business objectives.
  • Understand customer requirements and document what is necessary to adapt our solutions to improve customers operations and processes
  • Lead teams of professionals in the development, implementation and support of Newtrax IoT solutions and systems
  • Lead projects, manage audits, or provide training and ensure value realization under ROI compliance by securing client testimonials (white papers, reference videos, joint conference presentations).
  • Ensure the technical services team achieves target billable utilization and support rates while maintaining operating costs as per the business plan.
  • Verify that 1st, 2nd and 3rd line client support is conducted and take responsibility for a high degree of customer satisfaction.
  • Verify that RMA client support is conducted and take responsibility for a high degree of customer satisfaction.
  • Verify that the Administration, Logistic, Safety, and HR services on project activities and Newtrax internal activities are conducted and take responsibility to inform VP, if the service quality affects to for a high degree of customer satisfaction
  • Be an ambassador for Newtrax culture by ensuring the workplace maintains a positive, high performance attitude.
  • Ensure on schedule and budget project delivery using project management principles.
  • Relay market intelligence to Newtrax R&D, Product Management and Sales teams and maintain an up-to-date understanding of technology development and roadmap.
  • Ensure all direct reports follow a safety-first policy and always have valid safety training certificates.
  • Ensure invoicing for all active projects, staff time entries and expense reports are completed correctly on-time and reported to management on a monthly basis.
  • Support the Newtrax sales team to ensure a healthy pipeline of services activities are available in support of growth plans by assisting customers to achieve value from Newtrax products and solutions.
  • Your talent

  • University degree in Electrical, Computer, Automation or Mining Engineering.
  • 7 years of experience Implementations of Production Control / Maintenance Control Systems for Mining.
  • Experience with heavy vehicle mechanics / electronics, vehicle telemetry, industrial automation, and / or telecommunications.
  • Experience in underground mining / on-site.
  • Ability to manage multiple complex technical service projects that include estimating, scheduling, resource planning, reporting, invoicing and delegation.
  • Ability to work with a high degree of independence, critical-thinking, problem-solving and time-management skills.
  • Expert level in managing project workloads.
  • Outstanding communication, listening and presentation skills
  • Ability to capture the audience and communicate.
  • Entrepreneurial spirit and Business Acumen.
  • Ability to build and Manage team performance
  • Ability to mentor and coach coworkers.
  • Ability to delegate tasks according to the strengths of each team members.
  • Strong leadership skills, ability to mobilize and inspire a team.
  • Understand others' perceptions and motivations to better mobilize and inspire.
  • Valid Driver’s License and clean Driver’s Abstract.
  • Rigorous, detail oriented, proactive and strategic vision.
  • Willingness to travel frequently (50% of time).
  • Ability work outside of normal work hours.
  • Informations contractuelles

    Newtrax believes the future of mining is underground, not only because minerals close to the surface are increasingly rare, but because underground mines have a significantly lower environmental footprint.

    To accelerate the transition to a future where 100% of mining is underground, Newtrax eliminates the current digital divide between surface mines and underground mines.

    To achieve this goal, Newtrax integrates the latest Internet-of-Things and Artificial Intelligence technologies to monitor and provide insights on underground operations, including people, machines and the environment.

    As a learning organization in a fast-paced global industry, our most precious asset is our employees, and our guiding values are :

  • Health, Safety & Security
  • Global Citizenship
  • Teamwork & Trust
  • Excellence
  • Rigorous Financial Discipline
  • What’s in it for you?

  • Work in a dynamic and fast paced environment where you will have growth opportunities.
  • Join an award-winning company (Ordre des Ingénieurs du Québec : Prix Génie innovation, Selected as Technology Fast 50 in Canada by Deloitte, Entrepreneur of the year - Technology under 100 employees).
  • Work in a collaborative and supportive environment, in a human-scale company.
  • Be part of a growing company that has a global presence around the world.
  • Opportunity to work with industry leading professionals.
  • Requirements

    Your talent University degree in Electrical, Computer, Automation or Mining Engineering. + 7 years of experience Implementations of Production Control / Maintenance Control Systems for Mining.

    Experience with heavy vehicle mechanics / electronics, vehicle telemetry, industrial automation, and / or telecommunications.

    Experience in underground mining / on-site. Ability to manage multiple complex technical service projects that include estimating, scheduling, resource planning, reporting, invoicing and delegation.

    Ability to work with a high degree of independence, critical-thinking, problem-solving and time-management skills. Expert level in managing project workloads.

    Outstanding communication, listening and presentation skills Ability to capture the audience and communicate. Entrepreneurial spirit and Business Acumen.

    Ability to build and Manage team performance Ability to mentor and coach coworkers. Ability to delegate tasks according to the strengths of each team members.

    Strong leadership skills, ability to mobilize and inspire a team. Understand others' perceptions and motivations to better mobilize and inspire.

    Valid Driver’s License and clean Driver’s Abstract. Rigorous, detail oriented, proactive and strategic vision. Willingness to travel frequently (50% of time).

    Ability work outside of normal work hours.

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