Warranty & Claims Clerk
Direct Employer
Cape Town, Western Cape, ZA
2d ago
source : Careers24

The main purpose of this job is to ensure the effective administration of spare parts and claims on a daily basis and to ensure that all SLAs and KPIs are met.

Ensure accuracy when approving and processing warranty returns from customers. Ensure correct administration of supplier returns Effective follow up on outstanding claims Execute company standards of excellence in all work completed.

Escalate any problems experienced or any customer issues to Operations Manager Know the product warranties and identify damages on parts Ensure proper checking and handling of all branch RMA to ensure that we meet all vendor policy and procedures General admin and housekeeping Ensure that all faulty returned stock is handled and managed according to company policy and procedures Ensure effective communication across all company departments, vendors and customers Effective follow up and Job checking Assist with other job-related duties as and when required by your operations manager Key Performance Indicators Grade 12 Minimum of 1 year experience in IT service department

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