Call Centre Admin Clerk
Discovery
Port Elizabeth, Eastern Cape, ZA
4d ago
source : Latest Jobs

Key Purpose To assist all Discovery Health clients telephonically by giving authorization for cases which are already loaded Working hours : Monday to Friday 07h00 17h00 Monday to Friday 14h00 20h00 Saturday’s 08h00 13h00 Key Outputs

  • Logged on the queue for a minimum of 6.45hrs a day.
  • All telephones answered according to set standards
  • Transfer calls only when no further assistance can be rendered
  • Maintain accurate details of pre-authorization information
  • Confirm scans according to set protocols
  • Check validity of membership
  • Ensure that the reason for admission is appropriate
  • Requesting BHF / ICD and CPT and motivation letters on pre-authorization, when necessary
  • Offer transfers to Smart Health Choice Line for members who need more medical information about medical procedures, etc.
  • Follow- up urgent queries
  • Capture messages on the system
  • Give authorization numbers for cases that are already loaded
  • Provide product information to all Discovery clients in line with standards and protocols of the call center
  • Maintain confidentiality Competencies
  • Committed
  • Ability to cope with pressure
  • Communicate clearly, concisely and professionally
  • Display professional behavior
  • Uses listening skills to identify problems
  • Receptive to client complaints and queries
  • Flexible Qualifications & Experience
  • 6 months customer service experience
  • Completed Matric with at least 50% in English
  • Proficient in English
  • Registered clinical qualification, e.g. Enrolled / auxillary nurse, paramedic, radiologist, occupational therapist, physiotherapist, ambulance assistant, biokineticist, etc.
  • Candidates that have studied Biochemistry or Human Movement Science, majoring in Anatomy and Physiology will also be considered.
  • MS Word; Outlook / Outlook Express - intermediate level
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