Insurance senior call center advisors
WNS South Africa
Cape Town, Western Cape, South Africa
1d ago

Job Description

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of information as stated on the policy.

Key Responsibilities Areas

  • Respond to inbound customer telephone calls and on some occasions, initiate customer calls
  • Provide customers with correct information
  • Take steps to retain customers
  • Resolve customer inquiries quickly, efficiently and to a high standard
  • Identify customers’ needs for other business units
  • Maintain policies and change details as needed
  • Maintain accuracy of customer data
  • Process payments from customers
  • Handle customer concerns and objections
  • Adhere to underwriting guidelines
  • Adhere to compliance guidelines when conducting business with customers
  • Follow best practice procedures
  • Participate in weekly and monthly coaching
  • Qualifications

  • Matric / Grade 12
  • Experience Required

  • Minimum of 1 year of working experience in a call centre environment, preferable within the insurance field.
  • Behavioural Traits Required

  • High degree of patience and assertiveness with excellent rapport-building skills
  • Positively contribute and lead in team activities
  • Takes pride in work, checking own for quality i.e. Lead by example
  • Maintains effective time management
  • Have a positive attitude and the ability to influence and motivate others
  • Effective emotional intelligence (EQ)
  • Flexible
  • Self-Motivated
  • Additional Information

    Afternoon and night shifts Monday to Sunday (rotational shifts)

    Candidates are required to have fibre or live in a fibre enabled area.

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