Superbalist.com is a fast growing online fashion business based in South Africa. We’re obsessive about our high performance yet collaborative culture, and are looking for Online Fashion Assistants to join our team.
We think big, move fast, take ownership and are used to winning. We’re lucky to be surrounded by colleagues who are experts in their field, working together to create a world class brand.
This position reports to the Customer Service Team Leader
Your responsibilities will include :
Delight our customers by proving superb service by responding immediately and professionally to their queries via phone, email, live-
chat or support software.
Exceed customer expectations by resolving their questions and fulfillment queries.
Process exchanges and returns efficiently and timeously.
Manage customer expectations in a professional and courteous manner.
Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
Work as a team to ensure that the response rate on customer queries is minimized.
Work in a fun, energetic, cool and collaborative environment.
Proactively seeks out information or solves problems in order to delight our customers.
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
Willingness to work a flexible schedule and occasional overtime when needed.
Attributes required :
Customer-obsessed, able to create a positive customer experience for all contacts
Exceptional attention to detail
Excellent verbal and written communication skills
Solutions-oriented, can-do attitude and high energy
Strong analytical and critical thinking, using data to inform decisions
Ability to interview and interact professionally with internal and external people
Ability to approach problems logically and with good judgement to ensure the appropriate customer outcome
Versatile and with the appetite to learn by doing
Qualifications & Experience :
Degree / Diploma advantageous.
3 Years + experience dealing with customer or within a customer centric environment.
Experience with multiline telephones and ticketing systems is advantageous.
Positive attitude, understanding and passionate about making people happy.
Strong attention to detail super organised with superb time management and administration skills.
Excellent telephone manner.
Full command of English.
Confident with computers Word and Excel.
Passionate about fashion, décor, kitchen ware, gadgets or art.
The Environment :
Superbalist.com is a fast-growing e-tailer priding ourselves on WOW-ing our customers with the customer service provided by our customer service team.
The team delights our customers with their personalised customer service and technical support over multiple channels. As the face of our brand, they are friendly, professional and committed to delivering a superior customer experience that keep our customers coming back.
We’re looking for people who :
are continuously learning & improving
obsess about the customer and the customer experience
are trustworthy, approachable and open minded
simplify processes and solve complexity
If that sounds exciting to you, then you may be right for Superbalist, and ready to help us build SA’s biggest and best fashion retailer.
Superbalist is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.