IT Helpdesk Administrator
VK Staffing
Johannesburg, Gauteng, ZA
1d ago
source : Work-Force
  • Responsibilities : Provide administrative support to the IT leadership IT Helpdesk administration Assigning tickets Following up with team for outstanding tickets Ensure required fields are completed and tickets are assigned to the appropriately skilled team member Assist other members of the IT department in troubleshooting tickets Ensuring that closed tickets have appropriate information attached Requirements : Microsoft Office suite Microsoft Excel Microsoft Windows Technical knowledge of computers and programs Ability to conduct research into PC issues and products as required Ability to present ideas in user-friendly language Ability to draft documents for users to follow Self-motivated and directed with the ability to effectively prioritize and execute tasks under remote management Experience working in a team-oriented, collaborative environment Strong customer-service orientation
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