Role Overview :
Oversee a portfolio of corporate client accounts, responsible for the efficient and profitable running of all client business within that portfolio.
Develop forward-looking digital / social media / paid-for media strategies, activities and client programmes and oversee their execution.
Also responsible for digital analytics, community management and efficient crisis communications response. Is active in driving new business activities and pitches and is also focused on external Instinctif Partners profiling activities, including company social media platforms.
Duties and Responsibilities :
Manage the overall client relationship with Instinctif Partners and creates a trusted advisor relationship with clients
Deliver consistent quality control management over all client activities
Provide a senior and qualified presence in meetings, and lead these as appropriate
Prepare and execute effective social media, digital and brand positioning strategies
Implement digital campaigns, responsible for content curation and creation
Copywriting for social media platforms, including LinkedIn
Develop and implement social media advertising strategies
Research and implement new digital innovations both internally and for clients
Effectively manage digital platforms for clients on a daily basis
Provide accurate measurement and evaluation of all client digital endeavours
Give high level advice, including social media crisis management counsel
Deliver coaching to clients, either formally in social media awareness / community management workshops for example, or informal sessions
Proactively project manage client accounts, assigning and tracking tasks both up and down the management chain, ensuring that all team members deliver to deadline
Proactively track activity on client accounts to ensure that service / activity levels are maintained and client satisfaction is achieved
Demonstrate commercial awareness, including understanding of service level against fee income takes the initiative and responsibility for raising issues as necessary
Connected to the trends, insights and networks in the industry sectors in which clients operate and is also well-versed on social media, popular culture and digital developments
Manage all budgeting procedures with complete financial control
Represent Instinctif Partners at relevant industry forums, conferences and seminars and on different media platforms
Draft regular insight pieces, focusing on key industry trends / developments
Experience : 7- 10 years’ experience in a similar role, with a strong focus on corporate clients and B2B communication
Qualifications : Digital marketing related qualification / SEO certification / social-media platform / paid-for media certification
Copywriting : Accurate, targeted digital copywriting for a portfolio of cross-sectoral clients across relevant social media platforms
Digital marketing : Proficient in the planning, execution and measurement of paid-for media endeavours Twitter, Facebook, Instagram LinkedIn, Google Ads etc.
Analytics : Drafting of comprehensive analytics reports with strategic recommendations (website, social media, paid-for media).
Also has to perform regular social media audits, utilising social media listening tools
Content Curation : Drafting of comprehensive social media content calendars tailored for each client and platform, experience in accurate live tweeting / posting at conferences or events
Crisis Commination : Ongoing monitoring of client social media platforms and flagging of potential issues. Able to advise clients accordingly, formulating accurate and appropriate responses and actions during a social media crisis
New Business : Proactive sourcing and acquisition of new clients / projects. Drafting of appropriate new business proposals and participation in / leading of ongoing pitch presentations
Training : Ability to conduct client specific social media awareness / community management trainings, including the drafting of guidelines and playbooks
Financial Management : Understands the organisations financial processes. Prepares, justifies and administers the programme budget.
Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities
Strategic Thinking : Formulates objectives and priorities and implements plans, consistent with the long-term interest of the organisation in a global environment, capitalising on opportunities and manages risk
Decision-making : Makes well informed, effective and timely decisions even when data is limited or solutions produce unpleasant consequences
Client Development : Develops networks and builds alliances; collaborates across boundaries to build strategic relationships.
Anticipates and meets the needs of both internal and external customers, delivering a high-quality service and proactively manages client-service team up and down the management chain.
Our success is underpinned by our values :
Blaze a Trail We push boundaries and set the pace within our industry;
Move Fast -We anticipate change and respond quickly;
Always Connect We combine skills, experience and perspectives that unite people and organisations; and
Keep it real We are open, fair and authentic, always listening and understanding before we respond.
With the recent changes to data protection laws Instinctif Partners Limited is committed to protecting and respecting your privacy.
To find out more about how we use your personal information and your rights please see our Application Fair Processing Notice.