It Manager -Tech Lead
Durban, KwaZulu-Natal
3d ago
source : findojobs-za

Business Context and Main Purpose of the Job The main purpose of the geography based Tech Lead role is to support the IT Director as a representative for the whole of IT, including the IT Service lines, IT Service Delivery & Global Innovation, with the cluster business teams.

Therefore key to the role is to proactively develop a strong relationship with the customers - being the business teams in the cluster, and the suppliers- being Global IT Innovation, UniOPS Service Line Owners and IT Service Delivery.

The Tech Lead is responsible to ensure that the requirements of the business are understood, the strategy and plans for IT are clearly communicated and the overall IT plan and priorities within his / her areas of responsibility are clearly articulated and agreed.

The Tech Lead will support the activation of the global innovation programs to support these plans in the cluster based on his / her area of responsibilityThe Tech Lead must ensure the review and proactive identification of improvements of all existing IT Services with his / her area of responsibility.

The Tech Lead must at all times ensure alignment to IT Compliance and governance framework, and provide appropriate input to and management of IT CostsWithin the scope of his / her responsibilities the Tech Lead may be assigned responsibility for the delivery of a reliable L&H application service and will help drive simplification and reduction of the L&H landscapeSCOPE OF JOB / Area of ResponsibilityGeography - AfricaLeadership Team - Africa IT LTFunctions - Cross functionalService Lines : Networks, mobile, video, voice, end user computing, printLegacy and Heritage - PITS, Remedy and othersNumber of Vendors / Customers - >

10Number of direct reports - 3Main AccountabilitiesWithin his / her area of responsibility* the Tech Lead will undertake the following key activitiesBUSINESS PARTNERING & IT PLANNINGBuilds long-term relationships with business teams within his / her area of responsibilityUndertakes the communication of IT Strategies, Roadmaps and Plans within his / her area of responsibility ensuring that business teams have good visibility of upcoming programs that impact themWorks with business leadership and management teams to understand business requirements / demand for IT within his / her area of responsibility and as required engages with Global IT BP and Service Line Leads to detail the business requirements and understand how these will be metEngages with business teams within his / her area of responsibility to help prioritise and scope the IT plan in the area of responsibility aligned with overall roadmap and plans and ensure that responsibility during rollout are clearly communicated and that business steams are advised on how to govern and resource for these changesConducts regular IT Service Review with key stakeholders within areas of responsibilityGLOBAL IT SERVICESEnsures the correct linkage with IT Services based on area of responsibilityAdheres to service management framework in delivery of IT Services within area of responsibilityUNDERPINNING SERVICES(BUSINESS APPLICATONS)Supports the Service Delivery team as the point of coordination of Urgent Incidents within his / her scope of responsibility for Integrated Services including problem management activitiesIn the case of relevant incidents with core business processes works together with the functions in order to activate contingencies to minimize disruptions within area of responsibility (e.

g : distribution sites, plants, IC agencies, etc)Inputs to the review of services with Service Delivery team as determined by scope of responsibilities and undertakes escalation of service issues and agreement of service improvement plans within scope of responsibilitiesEnsures alignment and adherence to standard support modelDIRECTLY CONSUMED AND SERVICE LINESSupports the Service Management & delivery of these Services within area of responsibilityEngages directly with Service Lines in ensuring delivery of servicesUndertakes BRM role on Service Delivery for these Services within area of responsibilitySupports the introduction on new Services or new Innovation in the Directly Consumed Service LinesInputs to review of services with Service Lines including vendor reviewReviews and agrees Service Improvement plans within area of responsibilityCoordinates communication of urgent incidents for Directly Consumed Services on the ground within area of responsibility acting as local touch point for resolution teamsConfirms extent of business impact and acts as liaison with local 3P and local vendorsWorks with business teams to ensure that the benefits of the existing service lines and new / updated services lines within area of responsibility are achievedUndertakes the necessary actions for Service Requests within area of responsibilityLEGACY & HERITAGE APPLICATION SERVICESProvides full application management service for L&H applications as determined by scope of area of responsibility including management of vendors to deliver this service aligned to overall Service Management frameworkUndertakes a regular review of L&H services and identifies improvement plansEnsure the achievement of Service Improvement plansUndertakes management of Incidents and Problems for L&H applications within area of responsibilityManages all local Innovation L&H applications within scope of responsibilityDrives L&H application landscape simplification programs within area of responsibilityIT COSTSProvides Input to IT Cost Drivers to support forecast within area of responsibilityManage receipt of actual costs within area of responsibilityOTHER KEY RESPONSIBILITIESManage WL1 direct reportsEngage with vendor and 3P within area of responsibility either via feedback on globally managed vendors or through direct management of local vendorsDeliver initiatives that ensure best leverages IT within area of responsibilityRelevant ExperienceProven track record in delivering business application projects to the business and partnering a large equivalent large country / multi-country organization with key interfaces to management and senior management in the organization.

Degree or similar qualification.Experience in managing direct reports.Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities.

We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bring ing their Whole Self to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

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