TECHNICAL SUPPORT
Landmark Tracking (Pty) Ltd
Johannesburg, South Africa
6d ago
source : Job Placements

Landmark Tracking (PTY) LTD

Job Description

Job Title : Software Support and Training Technician

Reports Directly to : Managing Director

1. Purpose of Job

  • Customer technical support
  • Remote and on site customer training.
  • Software development and maintenance.
  • 2.1 General

  • Ensure software platforms and associated systems functioning optimally at all times.
  • Build and maintain professional relationships with all customers at all levels of interaction.
  • Product promotion.
  • Support of other areas of the business when required.
  • Assist in other functions of the business when requested by management.
  • Customer follow up regarding platform and / or software related issues.
  • Schedule installations with customer and make sure that the installer is properly prepared for the install.
  • Keep client billing on an excel spreadsheet up to date and continuously liaise with Michelle in this regard.
  • Managing Vodacom billing statements per client.
  • 4. Knowledge and Skills

  • Able to work independently, set priorities and meet deadlines. Manages time effectively.
  • Good working knowledge of Microsoft Office, including Word, PowerPoint and Excel. Able to use a PC and access data via the internet.
  • Able to communicate effectively orally and in writing English / Afrikaans. Establishes and maintains effective
  • relationships with customers, suppliers, employees and management throughout his territory.

  • Ability to maintain a consistently positive, productive and professional attitude during stressful situations, exercise initiative and judgment in order to solve basic work problems.
  • Proficient in the use of the PL and YEAH Platform.
  • 5. NB - Appearance

    As an employee of Landmark Tracking you are also a representative of the company. I expect all employees to dress smartly and maintain a neat and clean appearance at all times without exception.

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