You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
Responsible to respond to email / phone queries related to disputed invoice
Research and analyze the disputes / deductions in ERP
Follow-up with various departments to get supporting documents / info for dispute / deductions resolution
Find opportunities and recommend solutions for process and automation improvements
Daily reporting of individual portfolios to track and monitor the past dues
You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
You are a phenomenal teammate to process any adhoc request in a timely manner.
Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly
Call out problems to senior staff members and or management as appropriate.
Qualifications we seek in you!
Graduation in any stream
Your are excellent in interpersonal skills
You have Meaningful work experience
Prior collections management experience shall be an added advantage
What can we offer?
Attractive salary and benefits such as Medical Aid, Retirement and risk benefits
Work in a multicultural environment;
Various trainings (technical & soft skills);
Development opportunities in a growing multinational company;
In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.