OtC Collections - Dispute - Senior Process Associate - English
Genpact
Isando, South Africa
15h ago

Responsibilities

  • You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Responsible to respond to email / phone queries related to disputed invoice
  • Research and analyze the disputes / deductions in ERP
  • Follow-up with various departments to get supporting documents / info for dispute / deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and monitor the past dues
  • You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • You are a phenomenal teammate to process any adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly
  • Call out problems to senior staff members and or management as appropriate.
  • Qualifications we seek in you!

    Minimum qualifications

  • Graduation in any stream
  • Your are excellent in interpersonal skills
  • You have Meaningful work experience
  • Preferred qualifications

  • Prior collections management experience shall be an added advantage
  • What can we offer?

    Attractive salary and benefits such as Medical Aid, Retirement and risk benefits

  • Work in a multicultural environment;
  • Various trainings (technical & soft skills);
  • Development opportunities in a growing multinational company;
  • In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

    Report this job
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    Apply
    My Email
    By clicking on "Continue", I give neuvoo consent to process my data and to send me email alerts, as detailed in neuvoo's Privacy Policy . I may withdraw my consent or unsubscribe at any time.
    Continue
    Application form