OtC Collections - Dispute - Senior Process Associate - English
Isando, South Africa
15h ago


  • You shall be responsible for collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
  • Responsible to respond to email / phone queries related to disputed invoice
  • Research and analyze the disputes / deductions in ERP
  • Follow-up with various departments to get supporting documents / info for dispute / deductions resolution
  • Find opportunities and recommend solutions for process and automation improvements
  • Daily reporting of individual portfolios to track and monitor the past dues
  • You should implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
  • You are a phenomenal teammate to process any adhoc request in a timely manner.
  • Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and expertly
  • Call out problems to senior staff members and or management as appropriate.
  • Qualifications we seek in you!

    Minimum qualifications

  • Graduation in any stream
  • Your are excellent in interpersonal skills
  • You have Meaningful work experience
  • Preferred qualifications

  • Prior collections management experience shall be an added advantage
  • What can we offer?

    Attractive salary and benefits such as Medical Aid, Retirement and risk benefits

  • Work in a multicultural environment;
  • Various trainings (technical & soft skills);
  • Development opportunities in a growing multinational company;
  • In case Genpact does not respond to your application within 30 days, please consider it was not successful for the current recruitment process for this role.

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