Duties and Responsibilities · Driving Operational Efficiency : o Lead implementation of company’s digitisation strategy and develop o Metrics to measuring efficacy of strategy and implementation plan.
o Apply experience of complex organisations to drive process efficiencies that result in seamless operations between core business and support.
o Establish and maintain a system’s view of the business identifying its various workflows, systems, processes, constraints.
o Establish a baseline of required systems, system inefficiencies and gaps as well as solutions for the short to medium term to optimise operational performance and value add to the relevant stakeholders.
o Leads and drives timeous, effective, and quality services from core functions of the company o Establish mechanism to measure and evaluate business systems and process performance.
o Supports Strategic Infrastructure establishment, review, and maintenance · Business Monitoring and Evaluation Reporting : o Implement and manage company’s management information system capturing appropriate critical performance metrics relevant to the business o Develop and implement relevant systems that bring efficiencies.
o Refine and provide monthly M&E report templates to the core functions. o Analysing and interpreting data and metrics for informed, timeous decision making and risk mitigation · Financial Management, revenue, and cost optimization : o Supports the budgeting, forecasting and monthly financial reporting in partnership with CFO o Identify and implement operations efficiencies that result in managed expenses and improved revenues o Support the costing of company services by CFO and CRO ensuring that the correct costing model is applied for the services rendered · Performance Management : o Works with the HR, CRO and CFO functions to establish and improve performance management systems and tools.
o Ensure measure the relevant metrics and define these metrics. o Co-ordinates the establishment of an effective tools to instill performance management culture to EXCO and the entire business · Governance & Risk Management : o Ensure that business plan includes adequate planning for managing all dimensions’ business risks.
o Ensure implementation of and adherence to quality and regulatory practices and policies together with CRO. o Work with internal Audit to mitigate any non-compliance o Collect, consolidate, and prepare information for quarterly and annual reports and presentations of progress against targets and submit timeously to CEO and Board o Leads business performance against strategic and operational targets reporting to all stakeholders · Leadership and Management : o Ensures the business unit is resourced with appropriate skills.
o Manages human resources for optimal functioning. o Directs the deliverables of the unit Requirements : · Master’s qualification or relevant post-graduate business administration qualification preferred.
Knowledge of digitisation and digital tools will be advantageous · Advanced understanding of business planning Competencies / Skills : · Leadership skills.