Job Purpose To create a target operating model for a nationwide distribution capability in WMSA that delivers on :
Consistent advice processes and client experiences through Segment driven client value propositions (CVP).
Elevating the Wealth Management offering relative to competitors and applying scaled (digital) advice processes and support to the relevant segments.
Client acquisition where WMSA adds value through our holistic value proposition.
Increased client penetration within the wider Nedbank Group through collaboration, and increasing share of wallet and market share through active cross-selling in line with Nedgroup's strategic portfolio tilt and technology journey.
Client satisfaction through active service level management of the advice processes and collaboration with divisional operations to ensure post-onboarding services satisfaction.
Succession through an employee value proposition to retain and attract talent.
Design, implement and drive execution of the divisional sales and advice strategy and meet financial goals.
Design and implement the relevant target operating model and communicate the divisional distribution goals.
Forecast, achieve, manage and analyse distribution and performance targets.
Represent WMSA on the relevant industry forums and surveys.
Keep abreast of competitor activities and conduct market research, benchmark industry best practices and apply CVP.
Enhance the credibility and value-add of the distribution capability within the Cluster and broader Nedgroup.
Provide sales leadership, intelligence and solutions.
Identify opportunities to enhance revenue streams, profitability and reduce financial risk.
Provide insights on functional, sales and financial management reporting and produce relevant reports.
Support and align line managers / Executive stakeholders, with segment businesses through effective matrix management and execute relevant projects.
Drive and support the digital strategy aligned with Managed Evolution roadmaps and agree on success measures within the distribution function.
Design and execute an acquisition and cross-sell strategy for the division.
Monitor, build, maintain and influence relationships with internal and external stakeholders to meet client needs and expectations.
Ensure strategic engagements and be a trusted advisor to stakeholders.
Design and agree on the measurements of achieving good client outcomes within the distribution function.
Build a Business Leadership Persona across clusters and segments and be a Nedbank Brand Ambassador.
Collaborate with Marketing to identify effective marketing strategies within the Division to ensure client penetration and market share growth.
Monitor achievement of function goals, track daily performance and identify potential gaps / improvement opportunities considering stakeholder feedback.
Review, align and improve division sales policies, processes and procedures to all regulatory requirements.
Manage and embed world class risk practices.
Manage the recognition process and appropriate remuneration models for the business that achieves client centricity and headline earnings growth.
Deliver a world class distribution service through others by driving a client centric culture.
Drive the people strategy and create a high-performance culture aligned to Nedbank's vision and values.
Manage performance and ensure accountability through direct reports.
Participate in the recruitment and selection of senior staff.
Empower team to make decisions and recommend tailored solutions to business unit specific problems, through coaching and mentoring practices.
Monitor service levels, obtain stakeholder feedback and identify improvement opportunities.
Contribute in the development of recruitment criteria and training needs for all Sales roles.
Instil an agile and client centric culture through relevant competencies to deliver the divisional strategy.
Drive divisional Transformational Plans through consultation with Human Resources.
Develop and implement a strategy to build a differentiated culture of improvement and innovation by analysing relevant surverys and information.
Drive corporate citizenship and participate in corporate citizenship intiatives.
Identify areas of resource inefficiencies and seek / promote optimisation.
Support staff through employee wellbeing initiatives.
Embed a culture of functional flawless execution within the team.
Ensure change management is implemented for all initiatives within the distribution function.
People Specification Essential Qualifications - NQF Level
Matric / Grade 12 / National Senior Certificate
Professional Qualifications / Honour’s Degree
Matric / Grade / National Senior Certificate
BCom degree (pref. Honours) in Business or Commerce
Key Individual (non-negotiable)
Registered with the relevant professional bodies
FAIS representative and preferably a Key Individual
Type of Exposure
Achieved Client and Relationship Results
Achieved Financial and Business Results
Achieved Management and Process Results
Achieved Stakeholder Service Deliverable Excellence
Achieved transformation and innovation results
Delivered compliance risk management programmes and advice
Improved Processes and Culture
Managed operational plans and processes
Provided operational support for Governance, Compliance and risk based assurance
Supported Transformation, Change and continued Improvement
Minimum Experience Level 10 years' relevant experience in senior manager role with financial / wealth advice experience.
Technical / Professional Knowledge
Business administration and management
Financial Accounting Principles
Governance, Risk and Controls
Principles of project management
Relevant Nedbank product knowledge
Relevant regulatory knowledge
Management information and reporting principles, tools and mechanisms
Client Service Management
Guiding Team Success
Technical / Professional Knowledge and Skills