To execute instructions received via processes within the framework of Process Area.
Your role may change over time, depending on your performance, your needs and the business’s needs.
You’ll work closely with our other business processing teams including policy alterations, underwriting, finance etc.
You’ll be based within the Processing division at our client''s head office in Sandton, and report to the Processing Manager, who is accountable for Funeral Policy Administration functions.
Establish relationships with senior management at client sites
Monthly visits to monitor and enhance client satisfaction
Monitor external perception rating and ensure that the scores are within the agreed targets
Identifying and reporting on service failures and errors
Ensure training and development of staff
Contribute to the various cross functional forums to help improve efficiencies in other areas
Ensuring that all correspondence are professional and in line with standards and protocols of the organisation
Updating the administration and reporting systems on time without errors
Drafting and presenting weekly and monthly reports
Ensure adherence to SLAs.
Areas of speciality or expertise :
Excellent knowledge of Business and Operational Insurance Industry administrative processes
Good understanding of operational funeral administration processes
Entry level knowledge of the business administrative platforms; Easipol, Persal or relevant debit order facilitation software
Where required has the relevant industry accreditations
Expert knowledge of the business products demonstrated by successfully completing relevant business courses
Qualifications and experience
Minimum 3 - 4 years’ experience in the processing and administration of funeral insurance
Grade 12 / Matric with Maths Literacy NFS achievement level 3
NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic principles, and financial services industry, required by FA and Administrators)
Graduate from University or Technikon or be studying towards a degree / diploma having completed the first year of studies