Key accounts Manager: Funeral Policy Administration
Strategic Personnel
Johannesburg, South Africa
15h ago
source : Job Placements
  • To execute instructions received via processes within the framework of Process Area.
  • Your role may change over time, depending on your performance, your needs and the business’s needs.
  • You’ll work closely with our other business processing teams including policy alterations, underwriting, finance etc.
  • You’ll be based within the Processing division at our client''s head office in Sandton, and report to the Processing Manager, who is accountable for Funeral Policy Administration functions.

  • Establish relationships with senior management at client sites
  • Monthly visits to monitor and enhance client satisfaction
  • Monitor external perception rating and ensure that the scores are within the agreed targets
  • Identifying and reporting on service failures and errors
  • Ensure training and development of staff
  • Contribute to the various cross functional forums to help improve efficiencies in other areas
  • Ensuring that all correspondence are professional and in line with standards and protocols of the organisation
  • Updating the administration and reporting systems on time without errors
  • Drafting and presenting weekly and monthly reports
  • Ensure adherence to SLAs.
  • Areas of speciality or expertise :

  • Excellent knowledge of Business and Operational Insurance Industry administrative processes
  • Good understanding of operational funeral administration processes
  • Entry level knowledge of the business administrative platforms; Easipol, Persal or relevant debit order facilitation software
  • Where required has the relevant industry accreditations
  • Expert knowledge of the business products demonstrated by successfully completing relevant business courses
  • Qualifications and experience

  • Minimum 3 - 4 years’ experience in the processing and administration of funeral insurance
  • Grade 12 / Matric with Maths Literacy NFS achievement level 3
  • NQF Level 5 Accreditation (broad based knowledge of applicable legislation, economic principles, and financial services industry, required by FA and Administrators)
  • Graduate from University or Technikon or be studying towards a degree / diploma having completed the first year of studies
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