Business Operations: Vendor Consultant X 2
Tower Group
Gauteng, South Africa
3d ago
source : findojobs-za

This role requires the individual to assist with the manual capturing, FICA / KYC verification and general queries as it pertains to the value added services reseller product.

Provide back office support the payments products in the form of resolving settlement and transactional queries Manually on-board applications on the company systems and perform FICA and AML validations and verifications Form part of a multi-skilled resource team who will be able to assist with general queries as it pertains to the payments product range A key ability to pay attention to detail in terms of monitoring and reporting on the application process as it pertains to the business Key performance indicators : Meeting daily SLA of attending and managing queries Process all new applications via systems daily Process all settlement queries as it pertains to payments daily Accuracy and delivering on stringent deadlines as it pertains to reporting and application capturing Response time and accuracy of resolving operational queries as it relates to the multiple products managed within the business operations area Assisting with the settlement and balancing as well as operational support of VAS vendors Minimum Requirements : Matric 3 to 5 years back office experience in a bank as it relates to transactional account management (cheque accounts) AML and FICA regulatory requirements VAS reseller experience back office experience (selling airtime / data on POS machines at micro enterprises as per Blue Label and / or SmartCall Excellent interpersonal skills Administrative Skills Attention to Detail Reporting Problem Solving Skills Analytical Skills Financial skills Proactive and driven Process development and re-engineering capability

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