Job Number Job Type Permanent Job Title Junior IT Technician System Admin Computer Skills MS Office Industry Pharmaceutical - Healthcare City Ekurhuleni (East Rand) Province Gauteng Job Description Purpose To provide end users with first line support and maintenance within the organization's computing environmentResponsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demandsTo provide the required knowledge and expertise related to the working of cloud computing.
Being involved throughout the life cycle of any cloud based projects. Including the deployment, managing, and operating various required systems on a particular AWS platform.
The correct candidate will use this position to continue to learn and grow Key Responsibilities Assist all users with any IT related incident when called uponInstall, configure, maintain, diagnose, troubleshoot and repair hardware and software on desktops, laptops and peripherals such as phones, printers, scanners, external drives and other related hardwarePerform basic computer wired and wireless network troubleshootingTake ownership of incidents and provide permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to management where and when necessary.
Accurately record, update and document requests.Update asset management of all software and hardwareParticipate in planned / emergency maintenance activities after hours and on weekendsEmail and MS Office account administration on Office User account administration, i.
e. : account creation, modification, deletion and password resets on Active DirectoryAnti-Virus administration, i.e. : installing, troubleshooting, reporting and cleaning of infected devicesFollow policies and procedures for change, problem, and incident managementManaging the complete AWS life cycle, along with security, provisioning, and automationAdministrating and establishing the architecture of multi-tier systemsFine-tuning and configuring various cloud infrastructuresCreating backups and managing disaster recoveryMaintaining access control, as well as the integrity of data, throughout the platform of the AWS and other applicationsEffectively monitoring performance degree of several AWS resourcesConfigure and manage access points, and VPNs
