Business Performance Manager – Call Centre Division

Pty Limited

Cape Town, Western Cape

1d ago

source : findojobs-za

Reporting into the CEO of Strive Marketing Services (Pty) LTD , as the Business PerformanceManager in our Call Centre division, you support the development of processes to improve theperformance of our network of Call Centre clients to ensure superior sales and earnings for Strive.

Support them in enhancing their performance on a daily basis. You design and implementmanagement tools & KPIs to measure and optimize the operations of our data team and work withthe clients to optimize the processes, not within our control.

ResponsibilitiesOrganize periodical performance meetings to report on progress with clientsCreate dashboards to monitor performanceHave a finger on the pulse of performance with each clientInterpret disposition data and brief analysts to optimize data selectionsProvide expertise on ad hoc basis to the client teamsWork with the clients and partners to streamline operationsPromote Strive call centre services and assist in business developmentIssue and analyse monthly report and summarise findings and recommendations for CEOHelp identify new ideas to improve business unit performanceRecommend value-added activities that will increase the business earningsStrategy planning, both individually and as a teamPersonInfluencing skillsExcellent stakeholder relationshipsAgile and Commercial mindsetB2B sales experience preferredDemonstrated sales aptitude;

assertive, persistent, good listener, self-motivated andcoachableHigh comfort level communicating on the phoneExcellent oral and written communication skillsWell organized and flexible with effective time-management skillsGoal-oriented, able to meet and exceed monthly goalsKnowledge of sales Call Centres preferredBachelors in business administration, marketing, or related field preferredAbility to be a brand ambassador for Strive : Be inspiring, ambitious and fun!Who We AreStrive is a Cape Town-based, marketing services business that provides, amongst other solutions, call centre leads and lead generation services to our call centre clients.

Our team currently all work remotely and the bulk of our meetings are held through teleconference. Were looking for people who like working autonomously but are excited about being part of a fast-growing organization and enjoy the benefit of a flexible work environment and a performance-based remuneration model.

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