About the role
Your Opportunity This is an amazing opportunity to be part of the South Africa supply chain team as Supply Chain Analyst.
Your principal role will be the primary and main point of contact for all internal and external stakeholders. About You As Supply Chain Analyst, you will be managing the master data belongings, you will be the guardian of the order to cash process for Bacardi South Africa.
You will ensure cross functional alignment and business ownership at multiple levels.
With our Consumer at the heart, your key focus will be : Consignee interface management and service level monitoring
Ensures the Order to Cash end to end entry is flowing, solve gaps with input from Finance and Commercial team, following approval flow.
Coordinates the required actions and communications to resolve a variety of order-related issues.
Initiates required action for response to order misses in ERP, including the maintenance of order / customer information files and communicates changes to the appropriate personnel / departments.
Receives processes, guidelines and verifies the accuracy of orders flow from customers interface utilizing the organization’s internal and ERP system.
Validate returns in system as per Service Level Agreement and internal approval process.
Consolidate and communicate service level performance weekly and monthly as per Service Level Agreement, including root cause analysis.
Analyze the reconciliation process for finished good inventories and duty payments in collaboration with market finance.
Develops a clear understanding of the route to market, cost to serve dynamics and KPIs.
Executes as per policy and operating procedures accurately.
Sets up and maintains OTC required master data in ERP system.
Initiate EDI integration in collaboration with group customers and logistics service provider.
Master Data Management
Be the primary and main point of contact for all internal and external stakeholders for any question related to Master Data (Products / Customers / Vendors & Pricing) for both OTC and FTS processes.
From the creation process through the approval matrix flow, defines documentation required until the reliable estimation of duration for the set-up completion for Bacardi South Africa.
Be accountable to have all entity Master Data accurate and up to date on time, as well as a good understanding of all master data related inquiries (Excise Tax, BOM-management, Transportation & Planning) and coordinator to ensure GS1 standards are applied.
Manages all BSA Master Data creation - or modification requests through the system, and creation of an open environment that encourages people and colleagues to work together to solve problems and improve practices and services.
Assists and supports with Master data related matters. Daily analysis and solving of discrepancies within KPI reporting and its processes, as well as ticket administration through a ticket management system.
Communicates and follow up of Master Data towards internal and external partners and applies processes.
Be the MDG SA SAP Super User, expert in external partner system
Customers Master File :
Ensures the continuous update in SAP of all customer information : company name, billing address, delivery address, credit limits, VAT number etc.
Owns the customer profile maintenance for all specific Import / Export requirements
Setting up and testing of the system under the logistics service provider.
Credit limit review
In case order is blocked : payments terms, credit limit, prepayment not yet registered in our system, etc. inform finance to unblock the order.
Price list :
Ensures SAP yearly cleansing of list of products distributed to each customer Liaise.
Gathers from Area Managers the updated sales price lists.
After approval of Tradall Trading coordinates update of sales price, discounts and rebate in SAP Informs Area Manager / Tradall Trading and distribute the final pricelist to customers.
Returns, commission, refunds, complains and certification :
Ensures recording, follow up and closing of customers complains, based on customer requests, incorrect price, damaged product, wrong product, etc.
Issue monthly commissions to specific customers
Creates the credit note in SAP and ensures availability of the required approval.
Ensure SGS Analyses Certificates are up to date
External and internal communication :
Provides strong support and information to supply chain, sales and finance for smooth and on time order flow.
Ensures close communication with supply chain in case of product shortage, and for OTIF root cause review.
Consolidate Customer Inquiries and complaints to ensure full customer satisfaction by interfacing with customers, 3PLs and internal departments (Sales, Tradall Trading, sourcing plant, Shared Service Center, Operation Center, etc.) when appropriate.
Coordinates slow mover and promotions depletion with demand planner, customers and sales managers.
Develop and manage tactical and collaborative relationships with key customers and respective sales Managers in order to help deliver the long term customer engagement plan :
Holds regular meetings with key customers to understand in depth customer expectations, changes, urgencies and potential supply risk and slow movers and identify cost to serve initiatives
Build OTIF KPI by key customers
Ensure continuous improvement on the KPIs related to general service, order processing and resolution / prevention of customer queries :
Ensures all aspects of SAP set-up, administration and maintenance are carried out in relation to customer service team requirements.
Manages all customer service sales order management processes to meet or exceed SOX and performance standards.
Develops industry knowledge
Skills and Experience
The Skills & Experience needed to create your legacy
5+ years’ experience in customer service, business administration role, preferably in a multinational Spirit and or FMCG industry environment.
Familiar in advanced customer service technology and decision support tools.
Master Data background, with regards to awareness of significance, correctness, and time criticality.
ERP (Enterprise Resource Planning) : Excellent SAP knowledge (SD).
Master Data processes : Good knowledge and experience in SAP Master Data & Reporting Tool : Excellence SAP Knowledge (BW, BI)
Ability to act independently upon information and make decisions that achieve optimal and efficient results
Analytical, collaborative, problem solver.