Junior Application Support Consultant CAPE TOWN R 42 000Job Function : To investigate, analyse, resolve and advise on support issues in a business application support environment.
Responsibilities : Participation in complete life cycle of support issues from call logging, investigation, recreation, resolution, workarounds and liaison with the client regarding delivery of fixes.
Collaborate with business stakeholders and development teams through joint problem solving sessions to ensure that solutions are robust, correctly monitored, prioritized and lifecycle resilientDrive the process of optimizing current solutions through a service improvement approach to ensure return on investment and that service levels for all deliverables are metProvide specialised investigation and analysis of data integrity between source and destination applications.
Follow up and provide feedback to the customer for escalated application issuesEnsure that verbal and written reports of application investigations and resolutions are accurate and clear before presentation to the customerExtract and analyse application and system support dataUnderstanding clients business processes and requirementsPropose and make configuration amendmentsAssist with providing and implementing temporary workaroundsAddressing advanced customer business and technical queriesAttend and provide input into weekly, monthly and adhoc customer support meetingsReview and improve operational requirements relating to the business processesAdvise and train support teams with investigations and support processesParticipate in performance measurement of support team membersBe available to Shift and Standby personnel for significant eventsParticipate in the customer management escalation standby schedule Education Required : 3 Year tertiary qualification or a relevant IT qualification Experience Required : Minimum 2 years support analyst or senior application support experience Essential Competencies : Basic knowledge of the disciplines in an application support environment, incident handling, change management, problem management etc.
Problem solving exposure at application and business transaction level using application log files and SQL database queriesCommitment to performing routine as well as investigation / analysis work tasksAbility to solve medium complexity problemsUnderstand and develop the support team technical competencySelf-
motivated, proactive, taking ownership of problems until they are resolvedMature person with the sense of responsibility to do after hours standbyAdvantageous Competencies : Good oral and written communication skillsGood customer relationship skillsQuick learner (short initial ramp up period) Additional
Must be comfortable with working in the customer domainBe able to adjust to the needs of a flexible working environment Additional Comments : Intermediate level UNIX and Windows skills are required in this role to be able to administer the applications and guide the team e.g.
start / stop, view logs, create scheduled jobs, investigate performance issues on business application processes running on these operating systemsBasic SQL scripting skills are required to query data and provide ad hoc reports when investigating business data integrity issues