Desktop Support Technician
Innovation Group
Gauteng, Gauteng, South Africa
2d ago
source : PNet

We are currently recruiting desktop support technician to join our infrastructure team based in Randburg. In this role you will be responsible for a first- and second-line desktop support to internal stakeholders and business users.

As a team role, you will also be responsible for assisting other teams within the broader technology team and may be required to provide after hour support (when required).

Matric or equivalent NQF level 5 A+ N+ A minimum of 2-3 years technical experience on printer and computer hardware. A minimum of 2-3 years’ experience in deploying desktop operating systems and software A minimum of 2-3 years’ experience with Microsoft products (Windows and Office) A broad knowledge of computer hardware and software A broad knowledge and experience in managing and administering Users and Computers through Microsoft Active Directory Working knowledge of application packaging technologies Experience in working with HP and Dell corporate hardware essential Assisting internal stakeholders and business users with IT related incidents logged via the Global Service Desk Assist internal stakeholders and business users either telephonically or via remote assistance Maintain a first-class level of customer service by ensuring that all requests are closed within SLA.

Complete Audits (Hardware or Software) when needed and adhere to asset management processes. Identify initiatives to improve IT Infrastructure, systems processes, security and improve customer experience.

Update and Test software packages being uploaded into SCCM. Conduct IT equipment assessment and maintenance on all desktops and laptops that are brought to the IT department Manage the infrastructure hardware life cycle management as budget allows.

Maintain the Authorised Software register. Permanent employment A competitive salary Access to medical aid and provident fund Continuous learning and training.

Assisting internal stakeholders and business users with IT related incidents logged via the Global Service Desk Assist internal stakeholders and business users either telephonically or via remote assistance Maintain a first-class level of customer service by ensuring that all requests are closed within SLA.

Complete Audits (Hardware or Software) when needed and adhere to asset management processes. Identify initiatives to improve IT Infrastructure, systems processes, security and improve customer experience.

Update and Test software packages being uploaded into SCCM. Conduct IT equipment assessment and maintenance on all desktops and laptops that are brought to the IT department Manage the infrastructure hardware life cycle management as budget allows.

Maintain the Authorised Software register.

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