Call Centre Customer Service Adviser Wanted In Cape Town
Isilumko Staffing
Western Cape, South Africa
14h ago
source : findojobs-za

To assist customers by answering product and service related questions; suggesting information about other products and services.

Accessing customer accounts by recording account information whilst ensuring that the correct Data Protection Act rules apply.

  • Maintaining customer records by updating account information. Assist in resolving product or service related problems by clarifying the customer's complaint;
  • determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment;
  • following up to ensure resolution. Provide telephonic customer support to customers. Liaising with Pay Monthly customers queries.

    Address telephonic complaints and general queries in a professional manner and in line with set standards. Adhere to sound written communication principles.

    Maintain customer service standards and promote a positive image of the clients brand by offering an overall positive customer experience.

    Escalate complaints / enquiries / information to relevant operational level / departments. Ensure complaints / questions are answered / resolved in a reasonable time-

    frame. Follow-up on customer enquiries and complaints, if applicable. Address complaints referred by various Departments and provide written and verbal feedback, according to set standards.

    Follow-up on customer complaints. Log all incoming calls on a Customer Feedback CRM system, according to set guidelines.

    Ensure all captured information is accurate and complete. Report incidents according to set guidelines. Maintain quality control principles and recommend process improvements.

    Grade 12 1 Year Customer service experience within a call centre Less than 3 months unemployed SA Citizen MUST SPEAK THE QUEENS ENGLISH -

    NO ACCENT THIS WILL BE TESTED Salary : R6500 plus shift allowance of R650 plus weekend hero bonus of R650 plus performance bonus up to 20% per month after 3 months plus pension eligible for 80% of basic salary x 3.

    75% plus primary care UK operating times : Rotational Shifts Between 08 : 00 am and 11 : 00 pm South African equivalent hours are : 9 am -

    6 pm 10 am -7 pm 12 pm -9 pm 1 pm-10 pm 40 hours per week, including weekends, SA public holidays and UK bank holidays.

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